General Manager

Strand Palace is seeking an inspirational General Manager to lead the landmark 788-bedroom hotel in the Heart of London. Independently positioned and part of Iconic Hotels & Resorts, Strand Palace combines the pace and complexity of a high-volume central London operation with more than a century of heritage and a clear ambition: to be recognised as London’s leading independent hotel.

The successful candidate will shape the hotel’s next chapter by creating a culture of pride and joy, championing exacting service delivered with warmth and genuine care, strengthening the hotel’s story and experiences, and driving sustainable commercial performance. They will bring together talented property teams, ownership and Group experts behind a clear vision for Strand Palace.

The General Manager has full responsibility for the leadership, operation, positioning and performance of Strand Palace. The role is accountable for the guest and colleague experience, talent, commercial and financial delivery, product quality, reputation, community engagement, governance and long-term asset value.

Working closely with ownership and Iconic Hotels & Resorts specialists, the General Manager will set the property vision, translate strategy into clear priorities and maintain hotel-level accountability for delivery. Success requires visible leadership, strong judgement, curiosity, commercial authority and the ability to build trust and alignment across a complex stakeholder environment.

• Build a culture of pride and joy in which colleagues feel valued, understand the hotel’s ambition and take ownership of the guest experience.
• Bring the Strand Palace personality to life:
  Confident, Creative, Knowledgeable, Agile and Personable.
• Attract best-in-class talent that reflects the property’s distinctive story, values and service ambition.
• Build a high-performing Senior Leadership Team and wider leadership community, with clear accountability, regular coaching and open communication.
• Foster continuous talent growth, active succession planning and meaningful development opportunities for key leadership roles.
• Create a fair, inclusive and engaging working environment that supports both wellbeing and high performance.

• Lead an exacting and consistent approach to service delivery, balanced with warmth, personality and genuine care.
• Grow repeat guest patronage and advocacy through memorable experiences, thoughtful recognition and disciplined service recovery.
• Use guest feedback, reputation measures, operating data and personal interaction to identify priorities and drive continuous improvement.
• Champion product excellence through robust planned preventive maintenance and high presentation standards
• Ensure safe, efficient and compliant operations across Rooms, F&B, Meetings & Events and all guest touchpoints.
• Remain calm, visible and decisive during operational challenges, incidents, major works and periods of peak demand.

• Champion the vision for Strand Palace to be recognised as London’s leading independent hotel.
• Continuously identify distinctive stories from the life, heritage, people and location of the property that can support marketing, PR and guest engagement.
• Create and execute hotel-defining programming and experiences that strengthen positioning, generate compelling content and encourage guests and local audiences to return.
• Bring the Heart of London promise to life through partnerships, storytelling and experiences rooted in the hotel’s location and independent character.
• Guide the evolution of F&B, Meetings & Events and other propositions so they remain relevant, distinctive and profitable.