Front Of House Manager

Are you at your best when the doors open? If you thrive in a busy, guest-facing environment and enjoy turning great moments into great reviews, we'd love to meet you.

As a Front of House Manager
, you'll be the steady hand that keeps everything running smoothly - welcoming guests, leading from the front, and ensuring our service feels effortless. You'll manage the day-to-day operation of reception and guest services, set the tone for hospitality, and support your team to deliver consistently high standards across every shift.

• Lead the Front of House team by example - coaching, motivating, and ensuring staff deliver confident, professional service.
• Own the guest experience
  , from arrival to departure, ensuring queries are handled promptly, kindly, and effectively.
• Maintain exceptional standards across reception, concierge/guest services (where applicable), and communal guest touchpoints.
• Ensure operational excellence - monitoring daily routines, managing shift coverage, and keeping service flow smooth.
• Handle escalations calmly and confidently, turning challenges into opportunities for recovery and delight.
• Support planning and performance by tracking standards, reviewing feedback, and addressing issues early.
• Collaborate across departments to ensure guest needs are met seamlessly (reservations, housekeeping, maintenance, and beyond).
• Uphold brand and compliance standards
  , including attention to detail, health & safety awareness, and secure working practices.

This is for someone who enjoys pace, variety, and responsibility. You'll bring strong people skills, a service mindset, and the confidence to lead in real time - whether it's managing arrivals during peak check-in, handling an unexpected guest request, or supporting team members when the day gets busy.

You don't just "manage the desk" - you help create an atmosphere where guests feel truly looked after and colleagues feel proud of the team they work with.

Based in London
, you'll relish working in the heart of central London, in a fast-paced and lively area. Bloomsbury's energy brings a steady rhythm of guests - leisure travellers, visiting professionals, and people exploring the city. It's vibrant, it's demanding, and it's incredibly rewarding when you get it right.

• Experience in a customer-facing hospitality role (front office, reception, guest services or similar).
• Proven ability to lead a team and maintain high standards under pressure.
• Strong communication skills, with a confident but warm approach to guests.
• Good judgement and calm problem-solving - especially during busy periods or escalations.
• A proactive attitude and an eye for detail (small touches matter).
• Flexibility to work shifts in line with operational needs.

You'll have the chance to develop in a supportive environment, with opportunities to build your skills and progress within hospitality. With a wider range of opportunities across seven hotels within the Bloomsbury area
, you can explore what comes next - without losing the momentum that comes from being part of a real team.

From day one, you'll be encouraged to learn, share ideas, and grow - because great front of house isn’t just about running the shift; it's about continuously raising the bar for yourself and for others.

You’ll know you’re doing well when:

• Guests feel welcomed from the moment they arrive.
• Your team is confident, well-supported, and proud of the service they deliver.
• Issues are resolved quickly, with empathy and professionalism.
• Standards remain consistent, even when the day gets hectic.

If you're motivated by service excellence, enjoy guiding people, and want to build a rewarding career in hospitality in one of London's most exciting locations, we'd like to hear from you.

To understand the brand and tone of voice, please visit our careers page:

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