Workplace Services Manager

• Full time
• Monday to Friday - 08:30-17:00 - flexibility required for events as required by the business
• Competitive per annum plus our Sodexo employee benefits package
• Opportunities for professional development

Workplace Experience Manager

London W1F 7HS

At Sodexo, we're passionate about our people.

We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees.

We are seeking a highly engaging, customer focused Workplace Experience Manager to lead the delivery of an exceptional, hospitality-led workplace experience within a global headquarters; setting the standard for service excellence and seamless operations.

This role is ideal for someone with a strong professional background in hotels, hospitality, restaurants, corporate hospitality or premium workplace services
, who understands what outstanding customer service looks and feels like. You will bring external hospitality flair into the corporate environment, creating a welcoming, seamless and professional experience for employees, visitors and senior stakeholders.

Personality is key. We want someone who is naturally warm, confident and professional, who builds relationships effortlessly and makes people feel listened to and supported. You will be able to action a request quickly, identify what needs to happen and deliver a practical solution with minimal intervention or unnecessary complexity.

As a senior leader and deputy to the Workplace Experience Operational Lead, you will bring together reception, switchboard, mailroom, guest services, helpdesk and other workplace support functions into one cohesive, cross-trained team
. You will create a culture where people work collaboratively, take ownership and consistently deliver a high-quality, customer-centric service.

Our approach is simple:
One Team. Competitive. Decisive.

• Leadership, culture and team development
  • Lead, motivate and develop a multi-functional workplace services team, creating a positive, inclusive and high-performing culture.
  • Bring different service functions together, encourage colleagues to support one another across the operation and win as one.
  • Build a flexible, cross-trained team with the confidence and capability to respond to changing business needs.
  • Lead by example, demonstrating professionalism, approachability, accountability and a genuine passion for outstanding customer service.
  • Encourage creativity, initiative and decisive action, empowering colleagues to resolve issues at the right level.

• Exceptional hospitality and customer experience

  • Bring the service standards, attention to detail and personal touch associated with leading hotels, restaurants and hospitality environments into the workplace.
  • Create a welcoming and polished experience for employees, guests, visitors and C-suite stakeholders.
  • Be a visible, approachable presence who listens carefully, understands what people need and responds with clarity and confidence.
  • Quickly digest requests, assess priorities and coordinate the right response without unnecessary process, intervention or complexity.
  • Anticipate needs, resolve issues proactively and turn challenges into opportunities to improve the customer experience.

• Stakeholder management and communication

  • Develop strong, trusted relationships with senior stakeholders, including C-suite leaders, clients, employees and service partners.
  • Communicate clearly and confidently, adapting your approach to the audience and situation.
  • Understand business priorities and translate requests into practical, timely and effective service delivery.
  • Manage expectations, make sound decisions and take ownership of issues through to resolution.
  • Build a reputation as someone people can approach easily, rely on and trust to get things done.

• Operational excellence and continuous improvement

  • Oversee the day-to-day delivery of reception, switchboard, mailroom, guest services, helpdesk and wider workplace operations.
  • Maintain clear standard operating procedures, service standards, training plans and consistent ways of working.
  • Ensure compliance with health and safety requirements, operational policies and relevant service standards.
  • Monitor KPIs and SLAs, using feedback and performance data to identify opportunities for improvement.
  • Apply strong commercial awareness, balancing exceptional service with operational efficiency.
  • Demonstrate an in-depth understanding of food service operations and how hospitality services contribute to an…