Duty Manager, Savoy Hotel

Job Title:

Duty Manager

Department:
Front Office

Inspired and supported by:
Front Office Manager

We are seeking for a motivated duty manager to join the front office team responsible overseeing the guest experience liaising between departments and handling challenging guests and situations.

Responsibilities:

• Ensure that complaints are dealt with quickly and efficiency with discretion.

• To log all operational incidents that may affect the business or have an impact on guest service in the Guest Recovery log and ensure appropriate follow-up on all incidents.

• Liaise with all relevant departments to ensure exceptional guest service

• Assist in managing and leading the reception team including assisting with training requirements for the department

• Support the reception team when necessary with check in and check out

• Meet and greet with VIP arrivals

• Assist in achieving the departmental objectives of maximizing occupancy maintaining and building on the reputation of the hotel and ensuring that business objectives are accomplished

• Attend to the Front Hall to welcome our guests

• Assist in achieving the KPIs including upselling loyalty enrolments and RPS target.

Qualifications :

What you will need to do in this role

• Experience with in a similar role in a fast paced luxury environment is essential

• Passion for highly personalised service

• Be a team player with good communication skills

• Ability to work in a high pressured environment

• Excellent attention to detail

Please note that we believe in flexibility and multi-skilling and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Additional Information :

Whats in it for you

• Competitive salary and benefits including pension and life assurance

• 31 days of holiday including public holidays (increase to 33 days after 5 years)

• Cashback scheme for everyday wellbeing/healthcare expenses includingPerkbox

• Special rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwide

• Fantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & family

• Free stay at The Savoy after successful completion of probation

• 50% discount at our iconic American & Beaufort Bars

• 50% discount at our world-famous Afternoon Tea

• 50% discount at our spa and florist

• 50% discount at Gordon Ramsays River Restaurant and Savoy Grill

• 20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890

• Laundry services & dry cleaning for uniformed and non-uniformed colleagues

• Colleague gym facility and Virgin Active gym membership discount

• Employeeassistanceprogramme

• Annual optician reimbursements for eye tests and glasses

• English language classes

• Colleague restaurant

• Local F&Bretailand gym discounts

• Interfaith prayer room

• Wellness room

• Cycle to work scheme

Remote Work :

No

Employment Type :

Contract