Cloakroom Attendant Electric

Fixed Term Contract - Fridays & Saturday nights from mid October 2026 until mid April 2027

The Role

At Soho House as the Cloakroom Attendant you will play a crucial role in delivering seamless front-of-house service while supporting the day-to-day coordination of Club operations the first point of contact for members and guests setting the tone for an exceptional and welcoming experience from the moment they arrive. With a strong focus on discretion efficiency and elegance

Whats in it for you

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• Soho Friends Membership
• 50% Team discount on Food & Drink 7 days a week
• Staff Room Rates
• Health Cash Plan (Option to add up to 2 additional dependents)
• Dental Plan (option to add up to additional 2 dependents)
• Birthday Day Off after 1 years continuous service
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic:
  Our Cookhouse & Tonic Programmes offer unique food and drink training events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events:
  From fitness sessions to cinema screenings and art classes each month we hold a series of fun events which you can sign up to.

Soho House offers competitive compensation packages that feature global benefits and perks. Whether youre seeking entry-level employment or a new opportunity to expand your profession we offer training to develop the technical and managerial skills necessary to enhance your career

Key duties

• Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner.
• Answer high-volume phone lines and calls for restaurant roof and cinema reservations general inquiries and deliveries messages for members and from employees; among other inquiries.
• Well-versed on standard Q&A regarding menus hours of operation and amenity availability/pricing.
• Maintain a clean sanitary and safe work environment reception area desk and coat check closet.
• Perform Guest List duties on the floor level club and/or Rooftop (if applicable).
• Support redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set.
• Assist guests by checking/ retrieving their coats and/or items they left.
• Build relationships with members and guests and communicate and red flags and positive feedback to management.
• Influence a fun and positive atmosphere by being approachable and professional.
• Assist management with new hires by training Soho Standards and steps of service expected daily.
• Maintain updated knowledge of all facilities offerings events and policies to inform guests confidently

What we are looking for...

• 23 years experience in a front desk role
• Experience in luxury hospitality or private members clubs
• Strong leadership and team coordination skills
• Excellent verbal and written communication
• Proficient in reservation systems (e.g. Opera Open Table or equivalent)
• Calm under pressure and adept at resolving issues with a guest-first mindset

Required Experience:

IC