Guest Experience Executive Part-time W

Description

W LONDON CONTROL YOUR BEAT

Located in Soho W London owns the stage in the epicentre of the citys cultural core. Plugged in to the pulse of Londons energetic social scene this is where louder-than-life Soho mixes with the glitzy West End.

HOW YOU WILL MAKE A DIFFERENCE

• Anticipate the Extraordinary
  Proactively identify guest needs and preferences to deliver a stay that feels effortless intuitive and unmistakably W.

• Whos List Mastery
  Own and curate the Whos Listcapturing VIPs Ambassadors opportunity guests and moments that matter.

• Amenity Curation & Scheduling
  Strategically plan schedule and manage amenities to create moments of delight that go beyond expectations.

• Meet & Greet Magic
  Meet and greet all Whos uncover golden nuggets and recognize celebrations that deserve a little extra wow.

• Flawless Rooming Execution
  Ensure all met guests are accurately roomed to reflect status preferences and purpose of stay.

• Guest Radar Ownership
  Monitor manage and follow through on all Guest Radar communicationclosing the loop every time no exceptions.

• Celebrate Loudly Deliver Perfectly
  Plan and execute unforgettable setups for celebrations VIPs and special momentsevery detail intentional every touch elevated.

• Ambassador & Opportunity Review
  Review Ambassador and high-potential guests daily to unlock opportunities for meaningful engagement.

• Guest Likes Perfected
  Capture manage and activate guest likes to personalize every stay with signature W flair.

• Insight-Driven Reporting
  Build comprehensive guest reports that track trends preferences and opportunities to elevate future experiences.

• VIP Point of Contact
  Serve as the dedicated point of contact for high-paying guests and VIPsensuring seamless communication and iconic service from pre-arrival to departure.

YOUR EFFORTS OUR APPRECIATION

• Meals- Tasty and Varied Complimentary Meals in our Green Room canteen.

• Service Charge -Paid each month!

• Learning and Growing -Access to the best digital and classroom based training resources and cross exposure opportunities

• Apprenticeships -Opportunities to undertake an apprenticeship to support your development in your role.

• Holiday- 28 days of holiday including public holidays (enhanced holiday benefit based on length of service)

• Uniform Provided -Dry cleaning included.

• Company PensionScheme Save for your future.

• Take Care -Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service

• Celebrate- Awards and Recognition Celebrations

• Benefit Hub- Access to further discounts for shopping cinema tickets technology and more!

• Events -Monthly Calendar of Associate Focused & Fun Events

• Long Service Recognition -Dedicated appreciation events for when you reach career milestones within the company.

• Global Marriott Hotel Discounts Accessible to you and your loved ones travel the world with Marriott International.

• Food & Beverage Discounts- 20% Discount in all F&B outlets within Marriott Properties

• Spa Discounts 30% discount in our Away Spa

ELIGIBILITY TO WORK IN THE UK

Please note all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience:

Exec