Room Attendant

Opening in late 2026,Delano London brings the spirit and celebrated heritage of the iconic Delano Miami Beach to London, reimagined for a new generation. Set overlooking Kensington Gardens, the hotel will feature 67 rooms and suites, Lana Lusa, the legendary Rose Bar and Rose Lounge, alongside The Source wellness offering.

Delano is a place where personality, creativity and genuine connection come together. We value curiosity, individuality and a sense of fun, creating an environment where our people can be themselves while delivering thoughtful, intuitive and genuinely warm hospitality.

Delano London is part of Ennismore
, a global collective of entrepreneurial, founder-built brands rooted in creativity, culture and community, and a joint venture with Accor.

Joining Delano London means being part of something from the very beginning. It is an opportunity to help shape the next chapter of an iconic brand, work alongside an ambitious and creative team and play a part in creating a hotel that feels distinctly Delano from day one.

Under the general guidance of the housekeeping management team,
Room Attendant assists in maintaining the highest standards of cleanliness and upkeep in guest rooms and related areas. Ensure all guests receive high-quality, personalized service, contributing to an engaging and dynamic guest experience.

YOUR

KEY RESPONSIBILITIES:

• Clean and service guest rooms, bathrooms, and related areas in accordance with hotel cleanliness and presentation standards during day and turn down service
• Re-sheet beds daily with fresh, wrinkle-free linen; dust all furniture; clean and sanitize bathrooms thoroughly; replenish guest supplies and stationery; and vacuum all floors.
• To replenish minibar stock and report consumption accurately
• Accurately record all serviced rooms on daily worksheets and report any rooms that cannot be serviced.
• Complete all assigned schedules, checklists, and inspection records accurately and within required time frames.
• Participate in projects, special assignments, and training sessions
• Ensure VIP amenities and gifts are replenished and presented daily.
• Dispose of waste and soiled linen safely and correctly, following hotel protocols.
• Maintain all housekeeping equipment in working order; report any faults or maintenance needs immediately.
• Establish a respectful and courteous rapport with guests, addressing inquiries and special requests promptly.
• Handle guest complaints with professionalism, ensuring proper resolution and follow-up, and elevate when necessary
• Adhere to hotel key control procedures and maintain accountability for assigned keys.
• Immediately turn in all lost and found items and follow the hotel's lost property procedures.
• Support inventory checks and participate in special cleaning projects as required.
• Maintain strict guest privacy and confidentiality at all times when entering occupied and vacant guestrooms.
• Follow all hotel health, safety, fire, security and sanitation procedures and immediately report hazards, accidents, unsafe practices or near misses.
• Support stock count and inventory control activities relating to linen, guest supplies, minibar products and equipment.
• Ensure housekeeping equipment is maintained in a clean and serviceable condition and report defects immediately.
• Ensure guest property is handled with care and in accordance with hotel standards.
• Report any damage to bedding, curtains, blinds, or furnishings to the Supervisor
• Notify the Supervisor of any rooms marked "Do Not Disturb," double-locked, or otherwise inaccessible.
• Report any shortages of linen, guest supplies, or equipment to the appropriate supervisor.
• Comply with all health, safety, and sanitation standards; immediately report any hazards or concerns.
• Collaborate with…