Luggage Porter

Expect the unexpected

Curious, engaging, witty and effortlessly intuitive: we are a new generation of lifestyle hotel delivering the unexpected in the heart of Mayfair. A stylish, imaginative home for the modern traveller, we redefine what it means to be a London hotel.

A place where city meets country, where past meets present, and where you'll find luxury and character in equal measure. Located on Half Moon Street alongside Piccadilly, The Mayfair Townhouse hosts 172 rooms & suites, The Dandy Bar, private gym and versatile event spaces.

• Up to £35,000 including Tronc (pro rata)
• Employee recognition awards
• Cashback healthcare cover
• Career development on your Mayfair journey with recognised training providers
• 25% discount on all food and beverage
• Meals included on duty
• Wellbeing calendar of events
• Cycle to work / safe bike store
• Season ticket loan support
• Refer a friend incentive
• Team social events, seasonal gifts and much more

• Personality, style and charm for that excellent first impression
• Passion for 5 star service
• Rapport building skills to get to know our guests quickly
• Proactive, attentive and willing to help
• Able to safely lift and carry luggage and navigate stairs with ease

• Ensure guests are welcomed as soon as possible and doors held open
• Assisting with luggage and taking to bedrooms in a timely manner
• Confidently show guests around room functions and amenities for 5 star service
• Ensure guests have had contact made if waiting in lobby area
• Working alongside Concierge with various guest requests
• Ensure all guests receive a dandy farewell when checking out
• Maintain organisation and tidiness in porter’s room for retrieval of guest luggage