Supervisor, Hospitality ​/ Hotel ​/ Catering, Event Management & Planning

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.

ME by Meliá is a collection of hotels in which culture, lifestyle and The ME People community come together to create an inimitable personality. Each hotel is connected to the destination, becoming the social epicenter of the city and attracting the best of the local cultural scene. Music, art, design, fashion and gastronomy make up the ME scene to provide visitors with an experience beyond accommodation.

If you radiate energy and have a personal style that captivates others, if you like to follow the latest trends and live for the moment; if you love music, culture and new technologies… Then you connect with the ME by Meliá brand

Location:

ME London, 5-Star Hotel

Department:
Front Office

We are seeking a Reception Supervisor to lead our dynamic Front Office team at ME London, ensuring that every guest receives impeccable service and that all receptionists and cashiers meet the highest standards of guest care and professionalism. In this role, you will be responsible for supervising daily shifts at Reception, fostering a positive and efficient environment, and ensuring the smooth running of guest check-ins and check-outs.

• Supervise the daily shift on Reception, ensuring the team delivers excellent guest service and follows all hotel standards and procedures.
• Ensure all staff on duty adhere to security, health, and safety regulations at all times.
• Organize and oversee the Reception team to ensure full desk coverage and that all team members take their scheduled meal breaks.
• Coordinate the handling of special requests for VIP guests, regulars, and groups, in alignment with the Reception Management team.
• Ensure the team is aware of room availability, over bookings, and any specific requirements for the day.
• Assist in the implementation of new operational procedures and staff training to continually improve service standards.
• Ensure adherence to the hotel’s credit and billing procedures, providing guidance where needed.
• Maintain close communication with Housekeeping and Concierge to ensure smooth follow-up on guest requests.

• Minimum of 1 years' experience in a related role within a luxury hotel environment.
• Fluency in English; proficiency in Spanish is a plus.
• Strong knowledge of the Opera system (or similar property management systems).
• Excellent organizational skills, with the ability to supervise and motivate a team in a fast-paced environment.
• A professional and personable demeanor with a passion for delivering exceptional service.
• Strong communication skills and attention to detail.
• This is a fantastic opportunity to take the next step in your career at one of London's most prestigious 5-star hotels. If you are passionate about hospitality and ready to lead by example, we would love to hear from you.

• Holidays:28 days’ holiday including 8 public holidays
• Contributory pension scheme
• Refer a friend bonus:£500 (subject to successfully completed 6 months’ probation)
• Discounted dental and health cover with HSF
• Great discounts with Melia Hotels Worldwide:(Friends & families discounts)
• Personal Development:programs designed to support your career right from the start, with unlimited access to online learning platform
• Awards and Recognition Programs:Joina culture of recognition and reward, with loyalty bonuses and referral incentives
• Career growth:fantastic opportunity to…