Host, Hospitality ​/ Hotel ​/ Catering, Guest Services

Mitsu brings the spirit of Tokyo’s neighborhood izakaya to East London. Blending authentic Japanese techniques with British produce and Shoreditch energy,Mitsu is a premium yet approachable Japanese restaurant and bar. From robata grilling and kamameshi rice to DJ-led late nights and zero-waste philosophy,

Mitsu is designed to be social, soulful, and unforgettable.

This is not a polished, corporate dining room. Mitsu has personality, warmth, and rhythm in an all-day-to-late-night place where locals, hotel guests, creatives, and friends gather.

• Health Assured & Wisdom app, our 24/7 employee assistance programme with access to a health and wellbeing resources, and a variety of great discounts!
• Access to Wellable – a physical wellbeing app including company wide challenges.
• Financial wellbeing support, including access to Stream.
• Up to 33 days holiday a year (increasing with length of service).
• Exciting learning and development programmes to help progress your career, including apprenticeships and career mapping.
• An amazing overnight Guest Experience here at Aethos London Shoreditch for you and a guest
• Wellness benefits and initiatives
• Mental Health First Aiders within the team to offer tailored support.
• Season Ticket Loan, Cycle to Work and discounted Gym memberships.
• Annual festive and summer social events, charity fundraising days and committees to join, including paid volunteering days.

As a Host you will be responsible for greeting all guests who walk into the restaurant, providing a great first impression

Your tasks will include but will not be limited to:

• Provide exceptional quality service to guests in a quick and efficient manner in line with hotel and brand standards
• Be naturally welcoming and engaging, and comfortable in your ability to multi-task, prioritise and remain calm under pressure
• Greet guests and create an exceptional and memorable experience
• Anticipate guest’s needs and provide them with a personalised, crafted experience

• Ideally you would have previous hospitality experience with the ability to engage and connect with a wide range of guests from different backgrounds, ideally gained in a similar ‘Lifestyle’ boutique hotel, destination fine dining restaurant or cocktail lounge/bar
• Have an open and approachable manner and thrive on interacting with people
• Have great communication skills, a sense of humour and a welcoming smile
• An understanding of what it takes to provide outstanding levels of guest service
• An eye for detail and be immaculately presented

If you pride yourself on working ethically, with integrity and have a passion for making things happen then

All applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required.