Director of Rooms

Director of Rooms - London Raffles Hotels & Resorts The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

About Raffles London Raffles London at The OWO on London's Whitehall, unites the allure and heritage of Raffles with one of the world's most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure. This fine Grade II
* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.

Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. At Raffles, you arrive as a guest, leave as a friend and return as family. Scope Of Position The Director of Rooms is the strategic and operational leader overseeing all Rooms Division departments at Raffles London at The OWO, including Front Office, Housekeeping, Laundry, Guest Relations, Butler and Guest Service, Concierge, Security, Spa and wellness.

This role ensures that every aspect of the guest experience reflects the sophistication, warmth, and timeless elegance synonymous with the Raffles brand. As a member of the Executive Committee, the Director of Rooms is responsible for creating and sustaining an environment of refined hospitality, operational excellence, and cultural authenticity. The role demands a balance of visionary leadership, meticulous attention to detail, and an unwavering commitment to service excellence.

The Director of Rooms works collaboratively across all departments to ensure seamless guest journeys from arrival to departure and contributes to the positioning of Raffles London as one of the world's most distinguished luxury destinations. Responsibilities Operation Provide strategic direction and hands-on leadership for all Rooms Division departments. Establish service standards that reflect the Raffles philosophy of gracious, intuitive, and anticipatory hospitality.

Serve as an active member of the hotel's Executive Committee, contributing to long-term strategy, guest experience initiatives, and financial performance. Partner with the Hotel Manager and General Manager to shape the hotel's reputation as London's premier address for discerning travellers. Ensure the highest level of personalised service and guest satisfaction across all touchpoints. Oversee the performance of Butler Services and Guest Relations to ensure the delivery of bespoke, anticipatory experiences.

Personally engage with VIP guests, residents, and long-stay clients, fostering genuine relationships that reflect Raffles' tradition of emotional luxury. Monitor guest feedback and implement improvements that enhance comfort, efficiency, and overall sentiment. Oversee departmental budgeting, forecasting, and cost control. Implement systems and processes that promote efficiency, accountability, and consistency throughout the Rooms Division. Lead, mentor, and inspire a diverse team, fostering a culture of excellence, empathy, and continuous improvement.

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