PV Assistant

Job title - PV Assistant

Location - Must be within a commutable distance to Gatwick (1-2 days office presence required)

Working fully embedded within a growing program, you will be responsible for handling product returns, logging credit requests (financial reimbursement for replacement products) where appropriate and the entry of Product Quality information into the Complaints Database, where required.

• Duplicate search to locate initial TC report
• Adding any additional information into case e.g. reporter full address
• Adding description of what products have been returned into case and coding batch number
• Identifying any reported Safety information and passing this onto the Safety Team
• Labelling the returned products with Case Number
• Weekly preparing a shipment of all returned products to send to HQ – arranging Courier
• Keeping a log of all requests for financial reimbursement from pharmacies
• Printing and sending results of investigation to customers
• Investigating and responding to any customer enquiries related to replacement / credit. For example, if pharmacist has not received credit it must be checked that returned product was received and credit was raised
• Ad-hoc tasks e.g. filing/archiving, printing of letters
• Filing and archiving
• Complying with the client's SOPs

• Bachelor's degree in a scientific or healthcare‑related field
• Prior experience in a PV or Product Quality type role
• Knowledge of clinical trial processes, regulations, and guidelines
• Excellent organizational and communication skills
• Ability to work collaboratively in a fast‑paced environment with attention to detail
• Right to work in the UK
• Ability to commute to the office 1-2 times a week

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and focus on well‑being and work life balance opportunities for you and your family.

• Various annual leave entitlements
• Health insurance offerings to suit you and your family’s needs
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead
• Global Employee Assistance Programme, Life Works, offering 24‑hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well‑being
• Life assurance
• Flexible country‑specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others

All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you need a reasonable accommodation for any part of the application process or to perform the essential functions of the position, please let us know or submit a request.