Medical Equipment Library Assistant

The role involves the collection, preparation, safe storage, tracking, and delivery of medical equipment across all areas of the Trust, ensuring requests are completed within required response times. Duties include cleaning and inspecting equipment, carrying out basic safety and functional checks, replacing consumables, and referring faulty equipment for repair. The post holder will maintain accurate records on the Trust Medical Equipment Database, monitor outstanding and overdue equipment, and use RFID technology to locate medical equipment.

The role also involves maintaining minimum stock levels, following up with users or patients regarding equipment returns, and providing courteous and effective customer service. Regular movement and transportation of equipment around the Trust is required, including the use of trolleys and RFID equipment. The post holder will provide an efficient medical equipment service across Trust sites, working under supervision and established procedures.

Duties include responding to helpdesk enquiries, receiving and recording requests, and maintaining accurate administrative records. The role involves collecting, cleaning, inspecting, safety-checking, storing and delivering medical equipment to clinical areas within agreed response times, including returning serviced or repaired equipment to users. The post holder will maintain equipment records and inventory on the Trust Medical Equipment Database, monitor outstanding loans and stock levels, and use RFID technology to track and locate equipment.

Responsibilities also include basic equipment adjustments, identifying faults and referring items for repair, providing basic user guidance, and supporting engineering service administration, maintenance records, Medical Device Alerts, equipment upgrades and software revisions. The post holder will assist with stock management, financial and administrative processes, staff training, quality systems and CPD activities. They will work collaboratively with clinical and technical teams, maintain high standards of customer service, health and safety and infection control, participate in Trust-wide duties and major incident arrangements where required, and undertake ad hoc duties or additional tasks to support the effective operation of the service.

Guy's and St Thomas' NHS Foundation Trust comprise five of the UK's best-known hospitals - Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high-quality care, clinical excellence, research and innovation. We are among the UK's busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.

The post is required to carry out the following duties under daily supervision with work monitored and working to established procedures with a supervisor generally available for reference.

• Answer incoming service requests and enquiries from customers.
• Respond tactfully and helpfully, escalating problems to more senior staff where necessary.
• Keep relevant administrative records.
• Ensure that the helpdesk is covered at all times

• Collect equipment from library loans in any area of the Trust.
• Wipe down equipment and inspect for damage or missing parts / consumables.
• Carry out basic safety and functional checks
• Make basic adjustments as a result of these checks (for example replace batteries)
• Refer equipment for repair and maintenance where appropriate.
• Store equipment correctly.
• Receive and record requests
• Deliver…