Installs Engineer

About Franke About the job

We are seeking a skilled and dedicated Installs Engineer to join our team specialising in coffee machines. The role involves conducting site surveys, preparing for installations, and successfully installing coffee machines at customer locations. The ideal candidate will have a strong technical aptitude, problem-solving skills, and a customer-focused mindset.

• Site Surveys: Conduct site surveys to assess installation requirements, including space, electrical needs, water supply, and other logistical factors. Communicate with customers to understand their specific requirements and provide recommendations.
• Installation of Coffee Machines: Carry out the installation of coffee machines at customer sites to manufacturer specifications & standards, ensuring correct setup and functionality. This includes connecting machines to water, power, and waste outlets and testing to confirm successful operation.
• Equipment Collection & Delivery: On occasions, you may be required to visit our head office to collect machinery or equipment and deliver it to the designated site.
• Customer Interaction: Provide excellent customer service throughout the installation process, ensuring the customer is satisfied with the placement and operation of the machine. Offer basic user training post-installation.
• Technical Troubleshooting: Identify and resolve any technical issues that may arise during the installation process, including mechanical, electrical, and software-related problems.
• Health & Safety Compliance: Ensure that all installations comply with health and safety regulations including PSSR regulations. This also includes using personal protective equipment (PPE) and adhering to safe working practices.
• Documentation: Maintain accurate records of site surveys, installation activities, and any issues encountered. Complete installation reports including boiler inspections and handover documents for customer records.
• Collaboration: Work closely with other departments such as sales, installation and training teams, customer service, and technical support to ensure seamless communication and a smooth customer experience.

Skills and

Qualifications:

• Proven experience as an installation engineer, ideally with coffee machines or similar equipment.
• Strong technical skills, with an understanding of electrical, plumbing, and mechanical systems.
• Ability to read and interpret technical drawings and manuals.
• Excellent problem-solving abilities and attention to detail.
• Good communication and interpersonal skills, with a focus on delivering high levels of customer service.
• Ability to work independently as well as part of a team.
• Valid driver’s license and willingness to travel to customer sites.

Desirable:

• Experience with coffee machines or similar beverage dispensing equipment.
• Basic electrical or plumbing certification.
• Coffee safe certification.
• Experience using tools and equipment related to installation tasks.

Working Conditions:

• May require extended hours during peak periods or special projects.
• Field based within London and surrounding areas although additional travel may be required.

• Opportunity to work in a collaborative and innovative environment.
• Professional growth and development opportunities.
• Competitive salary and benefits package.
• Be part of a company committed to excellence and innovation.
• 25 days of holidays.
• Private Healthcare for you, with the option to add partner and children.

Important information for all executive search companies, headhunters and HR consultants

The Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid.