Field Service Engineer

Are you a customer-focused Service Engineer who has a good knowledge of both electrical and mechanical engineering? Do you have a good understanding of pumps and a customer-focused mindset? Then join our engineering team at Wilo UK…we are continuously on the lookout for Field Service Engineers in the London area.

• To carry out commissioning, maintenance, installation, and warranty work on required products
• To issue point of work risk assessments and method statements
• Ensure all task-related documentation is completed upon conclusion of each service activity, including obtaining customer signatures on manned sites. Submit all completed documentation to the office daily via remote access
• Conduct thorough visible and technical assessment of equipment breakdowns, diagnosing faults and determining the scope of work required for effective repair and maintenance
• Take full ownership and responsibility for all service tasks undertaken, ensuring they are completed to a high standard, within agreed time frames, and in alignment with company policies and customer expectations
• Effective communication with our internal service department is paramount to ensure seamless coordination and timely updates
• To adhere to all health and safety requirements of Wilo and any sites being visited
• To complete mandatory company health & safety training courses, where required
• To uphold the Company values and vision across all stakeholders in line with our Wilo Code of Conduct

• Good knowledge of pump technology preferred (HVAC)
• Experience in the industry or comparable or technical education of electrical/mechanical engineering
• Sound understanding of Health & Safety practices
• Experience of field and lone working
  
  High customer focused mindset – ability to work across all stakeholders
• Ability to use CRM system confidently when job reporting
• DBS Check - Mandatory
• Full UK Driving License

• 25 days annual leave +8 bank holidays
• Holiday entitlement increases with length of service
• Buy & Sell Holiday Scheme (after qualifying period)
• Door to door payment
• Company Van
• Salary Sacrifice Pension Scheme, to help you save towards your retirement
• Life Assurance - 3x Annual Salary
• Cycle to work scheme
• Try Something New Scheme – up to £150.00 towards trying something new!
• Continuous Training and Development support