Driver Technician Trainee, 7.5t

Overview

As our Driver Technician Trainee 7.5t, you will be supported through a 3-month trainee programme to become a fully qualified John Lewis Customer Delivery Technician with a C1 driving licence. Once you're fully trained, you'll have the opportunity to bring our John Lewis service to customers' doors and install products they love into their homes (such as furniture, large electrical appliances, sound systems and TV sets) as part of a 2-person delivery crew.

Due to the nature of the role, we require all applicants to be 18 or over by their start date.

• Being an ambassador for the John Lewis brand with great customer service as a top priority.
• Perform daily checks and assist in loading the vehicle with daily deliveries, coordinating with the warehouse team.
• Show respect and courtesy for the customer's home, and handle unexpected situations to find the best possible solution for customers.
• Install various products (including wall-mount TVs, integrated appliances, and hard-wired appliance installations) efficiently and demonstrate how they work after installation.
• Stay up to date with new products and technologies to perform the role effectively.
• Adhere to all legal driving regulations, including the Working Time Directive and EU regulations to maintain a safe working environment.
• Note that completion of the 90-day programme will be based on the individual’s input and may vary based on training needs.
• This role involves heavy lifting: spending time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.

• UK B-Category manual driving licence with no more than 6 points.
• Previous experience in a customer-facing role.
• Strong verbal communication skills, both over the phone and in person.
• Good understanding of technology and an interest in installation.

• Prior experience in installation and customer delivery services.
• Previous team leader or role model experience.

We’re the largest employee owned business in the UK and home to John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As Partners we share ownership and rewards, working together through good and challenging times while upholding our behaviours and treating everyone with kindness and respect. We are committed to creating an environment where everyone can thrive.

We’re focused on being brilliant at retail, innovating, adapting, and diversifying. We strive to Never Knowingly Undersell on price, quality and service in John Lewis and passionately serving Waitrose customers.

Some roles may require pre-employment vetting (which may include DBS checks). If required, you’ll be informed and provided with information about vetting during recruitment. Any DBS checks will be carried out by a third-party registered body, and financial probity checks may also be required for some roles. Vacancies may close early if we receive high volumes of applications. If you require a reasonable adjustment due to a disability to complete your application, please contact us as soon as possible.

We support a good work-life balance and flexible working where possible; discuss this with the hiring manager during your interview.