Equipment Maintenance Technician

LOCATION:
Heathrow

SHIFT PATTERN:
Monday to Friday

SALARY:
Competitive

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Working as a key member of the Passenger Requiring Support (PRS) Team, the Equipment Maintenance

Technician is responsible for the inspection, maintenance, servicing and operational readiness of specialist

mobility equipment, including but not limited to Staxi wheelchairs, iCaddy units, Moby chairs and aisle

chairs.

The role ensures all equipment is safe, compliant, clean and fully operational, supporting passengers with

reduced mobility throughout their airport journey. The post holder will take ownership of equipment

performance, reliability and availability, contributing to operational efficiency, safety and continuous

improvement across the PRS service.

• Carry out planned preventative maintenance, inspections and repairs in line with company procedures and manufacturer guidelines
• Diagnosing faults and recurring issues, taking appropriate corrective action or escalating where required
• Ensure all PRS equipment meets safety, compliance and operational standards before being returned to service
• Conduct daily equipment checks and maintain accurate maintenance and inspection records
• Remove defective or unsafe equipment from operation and ensure timely resolution
• Maintain asset registers and track equipment location, condition and usage
• Ensure assets are adequately identifiable so that service and inspection records can be obtainable
• Liaise with suppliers and specialist contractors for repairs and parts where appropriate
• Support operational teams by ensuring equipment is available, correctly distributed and ready for use
• Support operational teams with implementation of any asset tracking equipment being introduced to the operation.
• Conduct routine inspections to verify equipment is clean, hygienic and fit for purpose
• Provide guidance to operational colleagues on correct equipment usage and basic handling practices
• Support the planning and delivery of maintenance schedules to minimise disruption to operations
• Liasing with Operational leads with planned maintenance and maintenance progress.
• Contribute to continuous improvement in initiatives to enhance equipment reliability, safety and efficiency
• Support internal and client audits, ensuring full compliance and accurate documentation

• Follow all health and safety procedures, policies and safe systems of work
• Ensure all equipment is safe and compliant before returning to service
• Always apply correct manual handling techniques
• Maintain safe working environments across all operational areas
• Identify and report hazards, risks or unsafe practices
• Act as a role model for safe working behaviors

• Adhere to company and client policies.
• Participate in training and development.
• Support audits and inspections.
• Carry out reasonable management requests.

Experience in a maintenance, engineering or technical support role (desirable)

• Strong mechanical aptitude with the ability to diagnose and resolve faults
• Experience managing equipment, assets or inventory in an operational environment
• Excellent attention to detail and commitment to quality and safety
• Ability to work independently and take ownership of responsibilities
• Good communication skills, with the ability to engage with operational teams and stakeholders
• Basic IT skills for record keeping and reporting
• Reliable, well-organised and proactive approach
• Strong problem-solving skills and ability to prioritise workload
• Ability to read and write in English (at least Intermediate, Upper-Intermediate (desirable)

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