Technical Lead Video Encore

Benefits

• Private Healthcare after 12 months of service
• Enhanced family leave provisions
• Perkbox and Employee assistance Programme
• Company sick pay
• Generous employee referral scheme
• Clearly defined Career path (and all the important support along the way)
• Access to state-of-the‑art technology
• Global presence and opportunities worldwide
• Long Service Programme

The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audio-visual systems in an event environment while ensuring complete customer satisfaction. This position reports to a Technical Supervisor, Technical Manager, Technical Events Manager or Senior Project Manager subject to function/region.

• Configure and setup standard Video Control Switching systems (Barco E2/S3)
• Understand and configure video signal distribution systems (Lightware, Blackmagic, Birddog, Decimator Design)
• Rigging and alignment of multiple projection systems utilizing manual adjustment as well as software control
• Ability to configure, build and repair LED screens and their relative control processors (Absen/GLUX/Novastar COEX)
• Understanding of network infrastructure and protocols for signal and control (VLAN management/IPMX/NDI etc)
• Ability to run a team as HOD on installs and derigs, ensuring clear and concise communication and leadership
• Responsible for accurate and timely setup, operation, and breakdown of intermediate audio-visual equipment.
• Troubleshoot technical issues and resolve problems quickly as they arise.

• Complies with all Company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.
• Adhere to health and safety regulations and wear appropriate PPE.
• Report all health and safety issues to the HSE Manager or appropriate Manager onsite.

• Deliver World Class Service
  - Provides excellent service and strive to exceed the expectations and needs of internal and external customers.
• Value People
  - Be a leader, mentor and coach for other Technicians on Encore’s Delivering World Class Service philosophy.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/client relationship.

• Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.

• Anticipates equipment challenges and changes in a timely and professional manner.
• Understand department planning software, designing systems and schematics for all upcoming projects (Easyjob/Vectorworks/Lucidchart)

• Understands company processes, follows procedures and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
• Interacts with other staff and outside vendors for equipment.

• Increases revenue by utilising floor up-selling techniques.
• Work with clients to finalise invoices.
• As needed, work within Encore systems and applications

• or hospitality experience is preferred.