Critical Services Technician

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Critical Services Technician to join the team located in London.

As a Critical Services Technician, you will be responsible for the operation, maintenance, and reliability of critical building systems within a high-profile Global Account. Working within a mission-critical environment, you will deliver both planned and reactive maintenance activities to ensure maximum uptime, resilience, and operational performance of essential infrastructure.

This role offers exposure to innovative technologies and critical facilities operations, supporting a world-class client environment where safety, compliance, technical excellence, and customer service are paramount.

Please Note:

shift pattern is a Continental Shift Pattern - 4 days on, 6 days off, 4 nights on, 4 off, 3 days on, 3 nights on, 4 days off  - ).

• Carry out planned preventative maintenance (PPM) and reactive maintenance tasks on critical electrical and associated mechanical infrastructure.
• Operate, monitor, fault-find, and maintain:
• Electrical distribution systems
• UPS systems and battery installations
• Standby generators and associated controls
• Switchgear, transformers, and power distribution equipment
• Building Management Systems (BMS)
• Lighting and emergency lighting systems
• Power monitoring and energy management systems
• Critical cooling and supporting building services equipment
• Complete routine inspections, condition assessments, and performance checks on plant and equipment.
• Diagnose electrical faults and undertake repairs to minimise downtime and operational disruption.
• Respond promptly to emergency callouts, alarms, and system failures within agreed service levels.
• Support critical switching operations and isolations in accordance with approved procedures and site requirements.

• Support the safe and efficient operation of a critical environment where business continuity and system uptime are essential.
• Monitor plant performance, alarms, and operational trends, taking proactive action to address potential issues.
• Participate in incident response activities and support root cause investigations following plant failures or operational events.
• Ensure all critical infrastructure operates within design parameters and client expectations.
• Assist with plant shutdowns, maintenance outages, testing programmes, and resilience exercises.

• Maintain compliance with all company, client, statutory, and regulatory requirements.
• Work within Safe Systems of Work, Permit to Work, and isolation procedures.
• Ensure maintenance activities are completed and accurately recorded within the site's CAFM or maintenance management system.
• Maintain up-to-date logs of completed works, outstanding actions, plant status, and operational events.
• Report hazards, near misses, and incidents promptly while promoting a positive safety culture.
• Support compliance audits and site inspections as required.

• Build and maintain effective working relationships with the client, management team, and engineering colleagues.
• Operate as part of a multidisciplinary engineering team, sharing technical knowledge and supporting continuous improvement initiatives.
• Provide holiday, sickness, training, and emergency cover for other members of the team as required.
• Support technical improvement projects and the introduction of new technologies and operational best practices.
• Participate in ongoing technical and safety training programmes.

• NVQ Level 3, City & Guilds, or equivalent qualification in Electrical Installation, Electrical Engineering, Building Services Engineering, or a related discipline.
• Current BS7671 Wiring Regulations (18th Edition).
• Experience working within commercial, industrial, critical facilities, data centres, healthcare, pharmaceutical, manufacturing, or similarly regulated environments.
• Strong electrical fault-finding and diagnostic skills.
• Knowledge of LV electrical systems, UPS systems, generators, switch gear, and critical infrastructure.
• Understanding of health and safety legislation, permit-to-work systems, and safe isolation procedures.
• Good communication and customer service skills.
• Competent in the use of Microsoft Office and computerised maintenance management systems.

• Authorised Person (AP) status or willingness to…