Disrepair Supervisor

Disrepair Supervisor

Permanent

Based in Feltham

40 hour week – Mon
- Friday

£47,999 - £49,584 + van & fuel card

Lampton Services are an awarding winning business, providing a range of services, commissioned by LBH, for residents in the borough. From collecting recycling and waste, to maintaining parks, repairing and upgrading homes to managing allotments, Lampton Services is at the heart of the Hounslow community working every day to make it a great place to live.

• NJC Employer
  - Annual pay reviews and increases
• 23 days holiday allowance, plus bank holidays - an additional day per year for each completed years’ service, up to five years
• Free gym membership
• Enhanced Maternity and Paternity leaveand Pension Scheme
• Exclusive Discounts - save with Lampton Rewards and EE mobile offers
• Staff wellbeing perks-online GP access, EAP, health testing, flu Jabs, and eye care vouchers
• Sustainability Perks - cycle to work and electric car salary sacrifice scheme
• Career Growth – CPD training, structured development, and leadership opportunities

As a Disrepair Supervisor, you will provide a high-quality, customer-focused and performance-driven service through the supervision of skilled trade operatives delivering responsive repairs, voids, disrepair and maintenance services on behalf of the London Borough of Hounslow.

You will oversee and support trade operatives, contractors and suppliers, ensuring that all works are completed safely, efficiently, on time and to the required quality standards. You will be part of a team of supervisors delivering exceptional performance through engaged and high-performing employees.

The role will have specific responsibility for the management of housing disrepair cases, including inspections, diagnosis of property defects, programming and monitoring remedial works, evidence gathering and ensuring compliance with legal and regulatory requirements. The post holder will work closely with operational, surveying and legal teams to minimise disrepair claims, improve resident outcomes and ensure that landlord obligations are fulfilled.

You will maintain a thorough understanding of all relevant health and safety legislation, housing legislation, company policies and regulatory requirements, ensuring compliance across all areas of responsibility.

• Effectively supervise a team of skilled trade operatives, offering support, guidance and coaching to ensure work activity is completed on time and to required standards.
• Ensure a consistently high standard of workmanship is delivered by both in-house operatives and external contractors through regular site inspections and quality assurance checks.
• Conduct regular one-to-one meetings with operatives to discuss performance, development, wellbeing and productivity.
• Manage performance, conduct, attendance and capability matters in accordance with company policies and procedures.
• Work collaboratively with operational teams to effectively allocate labour, materials and resources to meet service demands.
• Identify opportunities to improve operational performance, service delivery and customer satisfaction through continuous improvement initiatives.
• Ensure accurate and timely completion of all records, work orders, timesheets and electronic management systems.

• Manage and oversee housing disrepair cases from referral through to completion, ensuring repairs are delivered within agreed timescales and legal requirements.
• Undertake detailed property inspections to identify defects, diagnose root causes and specify appropriate remedial works.
• Manage works relating to housing disrepair, damp, mould, condensation and structural repair issues.
• Ensure…