Fire & Security Service Engineer

We are looking for an experienced Security Service Engineer to service, maintain and fault-find electronic security systems across domestic properties. The role will focus on maintaining and repairing existing CCTV, access control and intruder alarm systems, ensuring they remain fully operational and providing a high level of customer service to clients

This is a service-led position rather than an installation role, ideal for an engineer with strong diagnostic and troubleshooting skills who enjoys resolving technical issues and carrying out preventative maintenance.

• Carry out routine servicing and preventative maintenance of CCTV systems in domestic properties.
• Service and maintain access control systems, including door entry systems and electronic locking solutions.
• Service, maintain and fault-find intruder alarm systems.
• Diagnose system faults and carry out repairs to restore equipment to full working order.
• Respond to reactive maintenance call-outs and investigate reported system issues.
• Test system functionality and ensure equipment is operating correctly following repairs or maintenance.
• Identify worn, damaged or faulty components and recommend appropriate remedial works or replacements.
• Provide technical support and advice to customers regarding their security systems.
• Explain system operation and demonstrate relevant functions to homeowners where required.
• Complete service reports, job sheets and maintenance documentation accurately.
• Maintain a professional and customer-focused approach when working in occupied residential properties.
• Manage daily appointments effectively and keep customers and the office updated on progress.
• Ensure all work is completed in line with health and safety requirements and company procedures.

• Previous experience as a Security Service Engineer, Security Systems Engineer or similar role.
• Strong practical experience servicing and maintaining CCTV, access control and intruder alarm systems.
• Good fault-finding, diagnostic and repair skills.
• Experience carrying out preventative maintenance and reactive call-outs.
• Good understanding of electronic security systems, associated equipment and cabling.
• Ability to work independently and manage a daily workload.
• Strong communication and customer service skills.
• Full UK driving licence.
• Relevant security systems qualifications or manufacturer training would be advantageous.
• Experience working in domestic or residential properties is preferred.

• Reliable, organised and professional.
• A methodical approach to fault-finding and problem-solving.
• Customer-focused, with a professional manner when dealing with homeowners.
• Able to work independently and take ownership of service issues.
• Strong attention to detail and pride in the quality of work.
• Flexible and willing to travel between residential properties as required.