Minor Works Engineer

Minor Works Engineer
- London & Surrounding Regions

FAFS Fire & Security specialises in designing, installing, commissioning, and servicing automatic Fire Detection, Protection and Alarm Systems in and around Greater London. We are currently looking for a new Minor Works Engineer, specifically covering the London region.

You will work closely with the Minor Works / DRS Team on remedials, repairs, investigations, small installations, critical failures, investigations, and take-over service support, from inception through to completion on Fire Alarm and Security Systems. You will strive to deliver world-class customer service and exceed customers' expectations.

• -Liaise with the Minor Works and Service Desk on all troublesome sites, including any critical issues.
• -Work closely with subcontract labour and onsite clients.
• -Maintain Fire & Security Systems in your region when demand requires.
• -Ensure effective communication with customers and schedulers when planning site visits.
• -Utilise all customer portals as directed in accordance with the customer requirements.
• -Assist the team with any other works.
• -From time to time, you may be required to support the Service Engineers on particular jobs and occasionally work slightly out of your designated postcode area.
• -Plan and respond to routine and reactive call visits in your area.
• -Maintain your stock levels with support from the Stores team.
• -Attend training sessions as and when required.
• -Attend Engineering team meetings as and when required.
• -Identify any personal training and development needs to help you provide the best possible customer service

• -Good all-round knowledge of Fire and Security Systems.
• -Experience of working in a similar role previously
  - Fire & Security Installation Experience (minimum of 2 years)
• -Technical background in the electrical/electronic industry.
• -Experience in front-line customer contact preferred.
• -Knowledge of current industry standards and able to commission multi-disciplined systems.
• -Self-motivated and able to organise workload, with the ability to work on own initiative.
• -Highly organised, professional and computer literate.
• -Full UK Driving Licence with good driving experience
• -Be able to pass security and background checks for access to customers' premises