Service Technician

The Service Technician will install, maintain, service, troubleshoot, and support advanced electronic security systems across enterprise customer environments. The role combines reactive service support, planned preventative maintenance (PPM), system upgrades, and the delivery of small works projects.

The successful candidate will possess strong technical knowledge of enterprise access control, CCTV, intrusion detection, and integrated security platforms while delivering exceptional customer service. This role includes both field-based and technical support responsibilities, ensuring systems operate efficiently, securely, and in line with customer requirements.

• Attend reactive service calls and planned preventative maintenance (PPM) visits.
• Diagnose and resolve faults across access control, CCTV, intrusion alarms, intercoms, and integrated security systems.
• Carry out planned maintenance in accordance with customer and manufacturer requirements.
• Deliver small works projects including system expansions, upgrades, equipment replacements, relocations, and remedial works.
• Install, configure, test, and commission enterprise-level security systems.
• Perform software upgrades, firmware updates, and system enhancements.
• Support and manage platforms such as LenelS2, CCURE, Honeywell Pro-Watch, Vanderbilt, AMAG, Feenics, Openpath, and Avigilon Alta.
• Work with CCTV and Video Management Systems including Genetec, Milestone, and Avigilon.
• Troubleshoot hardware, software, network, and integration-related issues.
• Read and interpret technical drawings, schematics, and system documentation.
• Provide on-site and remote technical support to customers and colleagues.
• Maintain accurate service reports, maintenance records, and commissioning documentation.
• Liaise with Project Managers, Service Coordinators, customers, and subcontractors to ensure successful project delivery.
• Complete testing and customer handovers for completed works.
• Identify opportunities for system improvements and additional works.
• Ensure all work complies with company procedures, health and safety requirements, and industry standards.
• Participate in an on-call rota and provide out-of-hours support when required.
• Deliver a professional and customer-focused service at all times.

• Full driving licence.
• Willingness to travel to customer sites as required.
• Flexibility to work outside standard working hours when necessary.
• Participation in an on-call rota.
• Ability to obtain customer-specific site clearances where required.
• Commitment to maintaining high standards of safety, quality, and customer service.

• Strong understanding of enterprise access control systems and architecture.
• Hands-on experience with LenelS2, CCURE, Honeywell Pro-Watch, Vanderbilt, AMAG, Feenics, Openpath, Avigilon Alta, or similar systems.
• Experience supporting enterprise CCTV and Video Management Systems including Genetec, Milestone, and Avigilon.
• Good understanding of networking fundamentals, including IP addressing, TCP/IP, VLANs, and basic network troubleshooting.
• Familiarity with integrated security solutions, including CCTV, intruder alarms, intercoms, and access control.
• Ability to read and interpret technical drawings, wiring diagrams, and schematics.
• Strong troubleshooting and diagnostic skills.
• Excellent communication and customer-facing skills.
• Ability to work independently and as part of a wider team.
• Relevant manufacturer certifications are advantageous but not essential.

• Minimum of 5 years' experience within the electronic security industry.
• Proven experience servicing and maintaining enterprise access control and CCTV systems.
• Experience delivering fault-finding, maintenance, commissioning,…