Repairs Operative- Multi Trader

Job Title: Repairs Operative – Multi Trader

Department: Property Services

Location: Leather market JMB Head Office

Reports to:

Repairs Manager

Responsible for: No reports

Leathemarket JMB is Southwark’s largest resident-managed housing organisation, managing 1600 homes in Borough and Bermondsey between London Bridge and Tower Bridge. Under the terms of a Management Agreement with Southwark Council, strategic decisions are made by a board of resident directors, elected by their fellow residents and “Residents are the Reason we are Here.” A ccontinuation ballot is held every 5 years.

As a TMO, we acknowledge the commitment and drive of our residents and we strive together, to provide a safe and friendly environment, in which residents can be proud of.

A repairs operative will complete specified responsive repairs to Leather market JMB’s managed properties ensuring that the JMB’s repairing obligations (statutory, contractual and discretionary) are met at all times in the completion of the specified repair work. The job involves working in both tenanted and void properties and in communal areas of the blocks and estates irrespective of the weather conditions. Delivery of these responsive repairs will be to a high standard and in a timely fashion ensuring the needs of the tenants are paramount.

The post-holder will form an essential part of the JMB’s customer-focused service delivery and, as such, will always maintain the highest standards in terms of workmanship, uniform, customer care and compliance issues. The post-holder will be part of a team of Repair Operatives/Assistants directly employed by the JMB to deliver a more efficient, responsive and value for money service than if the service were contracted out to the private sector.

• Carry out any and all responsive repairs as directed by the Responsive Repairs Manager (RRM) across multi trades as indicated at the end of this section, but specializing in carpentry works. At all times recognizing the work may be carried out in customers’ homes and therefore appropriate procedures in terms of dust sheets, debris clearance, safe working practices etc are to be adopted at all times.
• Acting as the Direct Labour Organisation’s (DLO’s) expert carpenter will advise others on carpentry tasks they are required to perform and will help train Repair Assistants on the carpentry trade.
• To identify the correct materials and tools (in terms of both type and quantity) for each job and to collect and transport materials to site ensuring that all stock/materials audit procedures are adhered to.
• Carry out preparatory work in the JMB’s woodwork shop as required. Reporting to the RRM, primarily responsible for the woodwork shop in terms of use, cleanliness and tidiness, compliance with health and safety regulations, security and stock and materials.
• Liaise with office based JMB staff, residents or their representatives and outside bodies/staff to ensure appointments are kept and access arrangements are handled in a proper and timely manner.
• Review the repair work specified both before and during the job reporting back on any additional work required or the need for an alternative design solution. Also to help diagnose and specify repair work in relation to ‘inspect and report back’ job tickets.
• Ensure that all repairs needed to the JMB’s block and estate communal areas are recorded and reported back to the RRM with special emphasis on compliance/health and safety issues such as communal lighting and trip hazards.
• Attendance for evictions will be required from time to time and to facilitate forced entries (including subsequent security and lock changes) both to properties and communal areas.
• As and when required to purchase…