Team Leader, Hospitality ​/ Hotel ​/ Catering

We are currently looking for exceptional people to join our team and have a great opportunity for a Team leader.

As a Team Leader you will be expected to support the Assistant Manager with the day-to-day operation throughout Kaboodle, ensuring the highest level of service is offered to all guests. The role requires energy, enthusiasm, and a passion for creating a fun, welcoming environment and the ability to lead a team.

Key Responsibilities:

• To supervise and assist in all operations from the activities, food service and bar operations.
• To supervise the activities of the Food and Beverage team members, ensuring they are aware of their responsibilities and performing duties to a high standard.
• To be familiar with the day to day business, so that you can prepare the team and be ready for action
• To serve food and drinks and give excellent customer service, being a role model to the team demonstrating great hospitality
• To have a visible presence within the bar to ensure that all customer requests and queries are responded to promptly and effectively and to keep all areas clean and tidy at all times
• To deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times
• Training and motivating team members.
• Ensuring all cash, charge, float and till procedures are carried out correctly.
• Ensure the team are meeting set criteria, through confirming that all employees consistently achieve product and hospitality service standards.
• Ensure that Company and legal standards for cleanliness are maintained within all food and beverage areas.
• Support the Assistant Manager in encouraging and developing the food and beverage team.

What we are looking for:

• Supervisory experience or be a strong Restaurant / Bar team member looking to take on additional responsibility
• Great communication skills so you can chat to our guests and of course the team

• Availability to work evenings, weekends, and holidays.

• The ability to recognise what our customers want and need and be able to provide it.
• Good people skills – to work well in a team - we want work to be fun for all our employees
• Have a genuine interest in providing hospitality to our customers
• Confidence with systems and taking payments
• To be able to work well under pressure at times and multitask in a fast-paced environment
• Ensure prompt resolution of customer complaints

What we offer:

• Competitive pay with the opportunity for tips.
• Flexible working hours to suit your schedule.
• A fun, vibrant work environment in a leading entertainment venue.
• Opportunities for progression within the company.
• Staff discounts on food, drinks, and entertainment.
• Worldwide discount on IHG hotel rooms, for you, friends and family

If you’re looking for a role where no two days are the same and you can be part of a team that loves what they do, apply now!