Lead Engineer, Jira Administrator

Summary

The Jira Administrator will be responsible for administering and evolving Celestica’s Atlassian ecosystem, with primary focus on Jira Cloud and Confluence. This role requires hands‑on expertise across Jira Cloud environments, with strengths in configuration, workflow automation, user and permission management, and operational support for large user populations. The role will support business and engineering teams by configuring scalable Jira solutions, maintaining platform health, implementing integrations and SSO, troubleshooting user and system issues, and delivering training and documentation.

The ideal candidate brings strong experience in cloud migrations, add‑on administration, Agile delivery support, and platform governance.

You will be required to work Hybrid in the Celestica office of your choice. Locations include Richardson or Austin, Texas OR San Jose, CA.

Reporting and Agile Enablement: Build and support JQL filters, dashboards, gadgets, scrum
boards, and portfolio plans that improve visibility into delivery, defects, and operational
performance across teams.

End-User Support and Training: Troubleshoot Jira and Confluence issues, resolve user queries
within service levels, create documentation, and deliver training for technical and non‑technical
users.

Stakeholder

Collaboration:

Partner with business analysts, developers, QA teams, infrastructure
teams, and project stakeholders to implement Jira solutions that support Agile delivery and
organizational governance.

• 5+ years of experience in Jira Administration and Confluence support, with strong Jira Cloud expertise.
• Strong hands‑on experience with Jira Cloud environments.
• Strong experience configuring workflows, post functions, conditions, validations, screens, schemes, custom fields, issue types, and permissions.
• Experience managing large Jira user populations and multiple Jira instances in enterprise environments.
• Strong working knowledge of JQL, dashboards, gadgets, filters, scrum boards, epics, stories, sprints, and Agile project implementation.
• Experience with Jira plug‑ins and Atlassian ecosystem add‑ons such as Elements Connect, Script Runner, Automation for Jira, Zephyr, and Advanced Roadmaps.
• Experience with user provisioning, group management, role‑based access control, and directory synchronization.
• Ability to troubleshoot platform, user, and configuration issues and to support operational incidents within SLA expectations.
• Strong communication, documentation, training, analytical, and problem‑solving skills.

• Experience with Jira Cloud SSO integration using OKTA or similar identity providers.
• Experience writing Groovy scripts or other automation scripts for Jira administration use cases.
• Experience integrating Jira with Git repositories, Confluence, and other enterprise applications using plug‑ins or platform integrations.
• Familiarity with related Dev Ops and collaboration tools such as Confluence, Git Lab, and Jenkins.

• Duties of this position are performed in a normal office environment.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
• Occasional travel may be required.

The stated range includes Base Salary and target Short-Term Incentive (STI) compensation only. A comprehensive benefits package is offered in addition to this range.

83K - 124K

The range described in this posting is an estimate by the Company, and may change based on several factors, including but not limited to a change in the duties covered by the job posting, or the credentials, experience or geographic jurisdiction of the successful candidate.

• 3 to 8 years

• Bachelor degree or consideration of an equivalent combination of education and experience.
• Educational Requirements may vary by Geography

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held…