Desktop Support Onsite - Londonderry, NH​/Riverton, KS​/Joplin, MO

Net2

Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap – Right Talent – Right Time – Right Place – Right Price and acting as a Career Coach to our consultants.

Role:
Desktop Support

Work Mode/Locations:
Onsite
-Joplin, MO

Pay Rate: $23/hr on W2

What are the top 3 skills required for this role?

• Monitor desktop environment health through centralized dashboards and logs to identify incident trends and propose preventive improvements for long term stability
• Coordinate remote troubleshooting sessions using secure enterprise tools to address software issues and configuration conflicts and to restore workstation functionality in a timely manner
• Implement standardized desktop images and configuration baselines to ensure consistent performance, security hardening and compliance with organizational technology policies
• Administer endpoint management platforms to deploy software packages patches and configuration updates with minimal disruption to business operations
• Collaborate with service desk teams to handle ticket escalations and provide detailed technical guidance that accelerates resolution times and improves first contact effectiveness
• Document desktop procedures knowledge articles and resolution steps in a clear and reusable format to support continuous improvement and reduce repeated incidents
• Perform root cause analysis for recurring desktop issues and recommend sustainable remediation actions that enhance reliability and reduce support workload
• Coordinate with network and application teams to validate that endpoint configurations support connectivity security and application performance requirements
• Execute asset management tasks such as workstation lifecycle tracking hardware validation and software license verification to maintain accurate inventory records
• Support security initiatives by applying endpoint security controls running compliance checks and assisting in remediation of vulnerabilities identified through internal assessments
• Engage with business users to understand their desktop usage patterns and recommend configuration optimizations that positively influence productivity and digital experience
• Participate in continuous improvement activities by evaluating new desktop tools frameworks and automation opportunities that can streamline support processes and reduce manual effort

Regards,

Sr. Account Manager - Enterprise Business

Net2

Source Inc.

Office: 270 Davidson Ave, Suite 704, Somerset, NJ 08873

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