Technical Support Specialist Ii

State of New Hampshire Job Posting Department of Military Affairs and Veterans Services

State Military Reservation - DoIM

Position #19365

$25.40/hour - $34.14/hour

37.5-Hour Basic Work Week

• See total compensation information at the bottom of announcement.

The State of New Hampshire, Department of Military Affairs and Veterans Services has a full-time vacancy for Technical Support Specialist II.

Performs analysis and evaluations of various operating systems and related procedures; resolves & troubleshoots various computer system problems; provides timely customer services to various customers within the New Hampshire National Guard (NHNG) and the Department of Military Affairs and Veterans Services (DMAVS).

Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

Equivalent combination of 5 years of education and experience after completion of high school. Education and experience must be in computer science, cyber security, mathematics, or related field.

Valid driver’s license

• Must be able to satisfactorily undergo a State Police records check.
• Must be available and able to work during mandatory periods due to emergency situations
• Must be able to travel out-of-state to attend necessary training as required.

Trainee Option:
Not Applicable

• Experience in customer service and providing courteous and expedient responses.
• Preference will be given to candidates who possess an honorable discharge from the National Guard or other branches of the Armed Forces and have experience with DOD Information Management systems and DOD Support/Help Desk and computer applications.

• Must obtain a Comp Tia Security+ certification within 6 months after hire as a condition of employment.
• Must pass a National Agency Check (NAC) to obtain a Common Access Card (CAC) used in the performance of assigned work duties within 12 months of hire and be eligible for renewal as a condition of employment.

In-Band Advancement Available:
No

Criteria:
None

Broad Group Level Advancement Available:
No

Criteria:
None

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.

When applicable, the work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

Troubleshoots various computer operating systems and program issues, investigates hardware and software problems to locate and correct malfunctions. Provides services to develop, implement, and coordinate communications infrastructure.

Works in concert with the Department of Information Technology and the Department of Defense to bridge operating and communications systems between the State and Federal Governments.

Provides Help Desk Support to various members of the organization to include DMAVS employees and members of the NHNG. Provides initial set-up and installation of computer hardware and software to include desktop, laptop or hand-held communications devices.

Communicates with users to evaluate system performance, makes recommendations for alternative hardware, and requisitions needed hardware and software. Coordinates the installation of computer hardware and software and conducts tests to ensure system is operating properly.

Analyzes and evaluates current computer training, prepares, schedules, and conducts updated training on a…