Sr. Manager, Customer Supply Chain

Senior Manager, Customer Supply Chain

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At Lactalis in the USA, we're committed to providing meaningful opportunities for our people to learn, grow, and thrive—whether you're just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed.

As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we're proud to produce award-winning dairy products that bring people together.

In the US, we proudly offer an unrivaled house of beloved brands, including Galbani® Italian cheeses and ricotta, Président® specialty cheeses and butters, Kraft® natural and grated cheeses, Breakstone's® cottage cheese, Cracker Barrel®, Black Diamond® cheddar, and Parmalat® milk. Our yogurt portfolio includes siggi's®, Stonyfield Organic®, Brown Cow™, Oui®, Yoplait®, Go-Gurt®, :ratio®, Green Mountain Creamery®, and Mountain High®, along with a growing family of ethnic favorites like Karoun®, Gopi®, and Arz®.

At Lactalis, we live by our core values—Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone's unique background and ideas are valued.

Even if you don't meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy.

From your PASSION to ours

Lactalis US Yogurt, part of the Lactalis family of companies, is currently hiring a Senior Manager, Customer Supply Chain based in Londonderry, NH.

The Senior Manager, Customer Supply Chain will be the primary supply chain liaison between yogurt customers. This role will be responsible for enabling service excellence and managing and strengthening broad senior-level supply chain relationships with an assigned set of customers. The Senior Manager, Customer Supply Chain will also partner with Lactalis commercial and supply chain teams to enhance approach and offerings, providing input from a customer lens to inform new customer–supply chain–related policies, efficiency programs, and capabilities.

Ultimately, this role will help shape the approach and define the roadmap for how we engage strategically with yogurt customers on supply chain topics, as well as influence the internal supply chain consolidation roadmap with consideration of customer implications. Responsibilities will also include defining the metrics used to measure the value that customer supply chain programs deliver to the yogurt team and customers.

The initial objective will be to ensure service excellence and to implement scorecards and tracking mechanisms to meet the goals of integration, efficiency programs, and policies. The Senior Manager, Customer Supply Chain will report to the Director, Customer Service.

From your EXPERTISE to ours

Key responsibilities for this position include:

Lead Operational Team:

• Lead and coach team ensuring order to delivery excellence with customers
• Enable policy compliance.
• Identify and influence customers on operational efficiency, i.e. Ti-Hi (tier/height) and Order Patterns.
• Lead process changes on service, communication, and capability improvements.

World-Class Customer Supply Chain Partner:

• Build partnerships with customer's senior supply chain management.
• Engage in Joint Business Plan (JBP), lead routine Supply Chain Partnership customer meetings, publications and annual planning.
• Build and publish customer scorecards.
• Identify areas of Key Performance Indicator (KPI) improvement, lead influence conversations with customers to reduce costs, execute programs, i.e. On Time in Full (OTIF), Customer Pick-up (CPU) and Fines & Fees,

Lead & Influence Policy, Programs, Capabilities:

• Act as an Internal Supply Chain customer liaison, providing operational and strategic influence to optimize service, supply chain current, and future capabilities.
• Own Network Consolidation as primary voice-of-customer lead, including internal analysis, design, build, test, and launch.
• Lead strategic voice-of-customer…