Senior Customer Supply Chain Specialist

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At Lactalis in the USA, we’re committed to providing meaningful opportunities for our people to learn, grow, and thrive—whether you’re just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed.

As the world leader in dairy, Lactalis is a family‑owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we’re proud to produce award‑winning dairy products that bring people together.

In the US, we proudly offer an unrivaled house of beloved brands, including Galbani Italian cheeses and ricotta, Président specialty cheeses and butters, Kraft natural and grated cheeses, Breakstone’s cottage cheese, Cracker Barrel, Black Diamond cheddar, and Parmalat milk. Our yogurt portfolio includes siggi’s, Stonyfield Organic, Brown Cow, Oui, Yoplait, Go‑Gurt, :ratio, Green Mountain Creamery, and Mountain High, along with a growing family of ethnic favorites like Karoun, Gopi, and Arz.

At Lactalis, we live by our core values—Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone’s unique background and ideas are valued.

Even if you don’t meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy.

Lactalis US Yogurt, part of the Lactalis family of companies, is currently hiring a Senior Specialist, Customer Supply Chain based in Londonderry, NY.

The Senior Specialist, Customer Supply Chain will be responsible for managing a set of key strategic and highly complex accounts, providing excellent customer service, and maintaining strong professional relationships with assigned customers, sales teams, and the internal supply chain team. This individual will serve as a go‑to person for the Specialist team and will support and lead training, onboarding and development of the Specialists.

The Specialist, Customer Supply Chain will report to the Senior Manager/Manager, Customer Supply Chain.

• Serves as the initial escalation point for team members, customers, and internal stakeholders.
• Manage the order life cycle from creation through delivery to ensure accuracy and policy adherence which includes terms of sale, lead time, and inventory availability.
• Identify internal opportunities to improve service, efficiency, and reduce costs to customers. Work with partners to implement initiatives that can be shared across customers, geographies, and business units.
• Utilize Excel skills to understand and communicate key service metrics internally and externally