Supervisor, Distribution Operations

Job Summary

The Supervisor, Distribution Operations manages the delivery or deployment of contracted services to customers to ensure that SLAs (service level agreements) and KPIs (key performance indicators) as defined in the relevant contracts are met or exceeded. Supports business products by collaborating with vendors, customers, and other internal support groups. Responsible for daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, etc.

This supervisor performs a variety of financial activities including forecasting, allocations, adjustments and creating annual business plans to meet business unit and corporate initiatives. Responsible for retaining and strengthening customer relationships which may include face to face customer service. Identifies and recommends opportunities for improving efficiency, effectiveness, and capabilities of the operation. May provide support to field stocking locations (FSL), agent locations across multiple geographies, and support the provider network.

May operate powered industrial equipment.

This position is responsible for overseeing, evaluating, and correcting the performance and outcomes of a team or multiple teams. Coordinates work across the organization to optimize efficiency. Makes key workforce decisions, such as hiring, onboarding, transferring, laying off, disciplining, assigning, directing, instructing, developing, and rewarding employees. Emphasis on aligning processes and fostering cohesion among team members.

This role also supervises a team(s) that performs work according to standardized processes or procedures (e.g., entry-level Professional Expertise, Administrative or Technical Support). Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors. Problem solving is guided by policies, procedures and the local business plan; receives guidance and oversight from manager. Typically, does not perform the work supervised.

• Logistics and distribution experience - Required
• Small Package and Worldport Experience - Preferred
• Previous Management/Supervisor experience - Required
• Bachelor's degree or International equivalent and/or 3 years of UPS experience - Preferred
• Ability to lead, motivate, and manage a team effectively - Required
• Microsoft Suite proficiency - Required
• Good Written and Verbal Communication - Required
• Strong Leadership Skills - Preferred
• Occasional travels required.
• Must currently reside in the same geographic location as the job or be willing to relocate by yourself - Required

Monday through Friday from 7:30AM to 5PM.

77 – Supervisor

20F

March 4th, 2026

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.