Lead Delivery Driver

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

The Delivery Driver Lead is responsible for the quality and efficiency of the delivery drivers and their operations.

In this high impact role, you will serve as a liaison between long term care facilities and delivery staff. You will train all transport personnel.

In this role you will:

• Coordinate work schedules and delivery routes
• Monitor work flow to analyze patterns and trends
• Review and set standards for staff
• If needed;
  Provide timely and accurate delivery of medication, equipment, products and/or supplies into long term care facilities or patient's homes
• Conduct routine staff meetings

• Train all transportation personnel
• Coordinate work schedule and delivery routes
• Monitor work flow, analyze patterns and trends
• Conduct routine staff meetings
• Respect the privacy, confidentiality, and security of patient information and property
• Access only the minimum amount of patient protected health information needed to perform your
• Coordinate all special deliveries with the operations supervisor on duty
• Maintain vehicles in good and safe condition to comply with DOT, OSHA, state and federal regulations, and Omnicare policies and procedures
• Follow all applicable government regulations including HIPAA
• Display behavior which exemplifies employee code of conduct guidelines
• Other duties as assigned;
  Job duties may vary by location
• Ensure shipments are accurate and deliveries are timely.
• Perform physical inventories.
• Sort all baskets from V2 according to facility units, location, and delivery times
• Scans all medication pending for delivery
• Prepares manifests and ancillary paperwork to correspond to appropriate nursing facility.
• Retrieve medication totes from PVII pharmacists that are to be scanned for delivery (STATs included)
• Check bins before delivery departure for missed meds
• During down times assist pharmacy floor for additional support.
• Scans manifests into system for confirmation of delivery.
• Follow all applicable government regulations including HIPAA.
• Take important steps to ensure all medication needs and regulatory compliance standards are met for our patients and they demonstrate ethical conduct and maintain patient confidentiality at all times.
• Maintain and full compliance with all Federal, State and Local laws and regulations
• Maintain highest professional and ethical standards

• Driver's license in good standing and a clean driving record
• Must maintain a valid driver's license
• Ability to use routing software (if applicable)
• Ability to drive a standard transmission IF necessary
• Verifiable High School Diploma or GED is required
• The ability to concentrate on a task over a period without being distracted
• Use and understand verbal and written communication to interact with customers and colleagues
• Actively listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• The ability to use math to solve a problem, such as calculating day's supply of a prescription
• Is able to judge when something is wrong or is likely to go wrong; recognizing there is a problem
• Choosing the best course of action when faced with a complex situation with several available options
• Customer service orientation

40