Digital Product Manager

Your Opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location.

Charles Schwab's Retail Onboarding, Activation & Growth team manages the new client digital experience and is responsible for the enterprise platform that delivers this  are obsessed with solving customer needs, and collaborate with design, business, and technology partners across the enterprise to build digital experiences that our clients are passionate about.

Working hand in hand with an agile scrum team, the Product Manager manages user story creation, prioritization, grooming, UAT, and oversight for top digital client experience as well as the primary point of contact for all production bugs and client escalations across the website and retail application. The Product Manager must be a client advocate, understanding client personas and associated needs, clearly define questions for UX Research, and understand impacts of UX Design options.

The ability to quickly learn complex technical systems and think outside the box when problem solving is critical to meeting the dynamic demands of the business.

• You will be responsible for strategic vision and technical execution of our platform and cross-enterprise experiences.
• You will translate product vision into specific deliverables and ensure rigor in execution and attention to detail by effectively managing the product backlog.
• You will effectively lead a development scrum team toward key objectives and results.
• You will be at the forefront of evolving the way we work across teams and the company by practicing design thinking, outcome-orientation, data driven decision making, and product experimentation.
• You will frame challenges as problems that are solved through critical thinking and collaboration.
• You will focus on business impact and produce actionable recommendations informed by high quality data analysis and metrics.
• You will build key relationships, effectively lead a development scrum team, and influence teams across the enterprise to drive scale and deliver shared outcomes.
• You will be accountable for discovery and developing the client experience requirements.
• You will prioritize work through opportunity validation and stakeholder consensus building.
• You will develop an implementation plan by collaborating with a team to determine technical feasibility and sequencing dependencies.
• You will lead the generation of innovative ideas based on market analytics and interactions with stakeholders, clients, and prospects.
• You will champion Agile methodologies in daily stand‑up meetings, sprint planning sessions, backlog prioritization, user story preparation and demos.
• You will work cross‑functionally with technical, design, business, and compliance counterparts to define product release requirements and investigate production issues as they arise.
• You will deeply understand the backend architecture associated with your experiences.
• You will lead data analysis, leveraging Adobe Analytics and Splunk.

To ensure that we have fulfilled our promise of 'challenging the status quo,' this role…