Healthcare Customer Service Specialist

Job Summary

Customer Order Insurance Specialist in our Customer Experience team. Provide world‑class customer experience to recipients, patients, clinicians and others regarding insurance, ordering and billing.

• Deliver outstanding customer service in every interaction.
• Act as a customer champion throughout the Cochlear journey related to insurance, products, service and billing.
• Guide customers through the insurance process, including eligibility review, collection of intake forms and assignment of benefits.
• Work cross‑functionally with Supply Chain, Reimbursement Operations and Billing & Collections to achieve quality outcomes.
• Handle inquiries via phone, email and chat in a call‑center environment.

• High School Diploma and at least 2 years of healthcare customer service experience.
• Strong verbal and written communication skills.
• Technical aptitude and ability to multitask across multiple systems.
• Patient, compassionate approach when interacting with hearing‑impaired individuals.
• Drive to go above and beyond to serve customers.
• Ability to work independently and as part of a team.

In‑person position at Lone Tree, CO. After training, shifts may fall between 5:45am – 6:15pm MT Monday‑Friday, with a rotating Saturday shift of 8:00am – 12:00pm MT.

• Salary range: $22.00–$25.00 per hour.
• Annual bonus opportunity of 5%.
• Competitive medical, dental, vision, life & disability insurance.
• 401(k) plan with 5% company match and immediate vesting.
• Employee stock purchase plan.
• 3 weeks PTO to start, additional volunteer time off.
• Maternity and paternity leave.
• Tuition reimbursement up to $5,250 annually.

• Final date to receive applications:
  June
  26,2026.
• Cochlear Americas is an Equal Opportunity Employer. We provide reasonable accommodations for qualified individuals with disabilities.

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