Dealer Account Representative

Canvas Credit Union Dealer Account Representative-Underwriter I

We're Canvas Credit Union

We're passionate about transforming financial services. Our members, families, and the communities we call home motivate everything we do. As part of the credit union movement, we believe in providing our members with education, support, and guidance to build strong financial futures.

At Canvas, we're dedicated to transforming financial services from the inside out. Our culture is a top priority and second to none. We strive to balance hard work and high achievement with a fun, supportive environment.

At Canvas, there are five behaviors we live by each day that will continue to help us be known for our heart and our people:

• Seriously good benefits:
  Beyond healthcare, dental, and life insurance, we make it so worth your while. Canvas employees get up to a 10% company contribution to their 401k, generous personal time off, and employee discounts on loans (that includes cars and houses!). The starting pay range for this position is $75,000.00-$87,000.00/annual, and final pay rate will be determined based on experience, education, skills, and internal equity factors.
  
  Canvas benefits include:
• Medical/Dental/Vision Insurance
• Paid Vacation
• Paid Sick Time
• Paid Holidays
• Paid Wellness Day
• Paid Volunteer Time
• Flexible Spending Account
• Health Savings Account
• World Class 401(k) Plan
• Tuition Reimbursement
• Rate Discounts on Qualifying Loans
• May be eligible for incentives or discretionary bonus based on results

What you'll do

The Dealer Account Representative-Underwriter I is responsible for dealer relationships and sales activities with the dealerships who partner with Canvas Credit Union through Origence in assigned geographic area. He/she will help Canvas build and maintain relationships, increase loan penetration, control credit risk and ultimately drive revenue and yield while maintaining effective working relationships with dealerships.

Essential Duties/Responsibilities

• Develop and maintain strong business relationships at assigned dealerships, including, but not limited to:
  Owners, GMs, Sales Managers, F&I Directors Managers and entire department, and the business office.
• Identify specific sales and account management strategies for each account. Responsible for creating, documenting, and managing to these strategies.
• Directly serve strategic initiatives set by senior leadership and the executive team
• Regularly exercises independent judgment on matters of significance related to dealer relationships and sales at Canvas
• Communicate dealership needs, how to increase their satisfaction, ways to grow our product penetration and increase yield. Ensure dealer questions or issues are resolved in a timely manner.
• Understand the Origence systems and help train the dealerships' personnel on Origence processes, including software, rate sheet, and lending guidelines.
• Work with dealerships to increase Canvas loan penetration and increase indirect lending opportunities.
• Present reports and trend data to the dealerships to help them understand the volume and profitability of the portfolio.
• Help resolve issues when a dealership is acting outside the established guidelines or is not following the responsibilities of the dealer agreement.
• Underwrite indirect automobile loans within defined limits to manage the overall and individual dealership portfolio to the strategic volume, loss tolerance, and yield.
• Actively promote and contribute to the achievement of organizational goals.
• Maintain up-to-date knowledge of general economic conditions or changing trends that may affect the credit union's indirect lending program. Provide timely feedback that allows the credit union to react competitively.
• Maintain knowledge of competitors' rates and terms and other trends relating to auto loans or indirect lending.
• Act as first point of contact for Dealerships on rehashes and escalations.
• Attend/Host Dealer dinners and events, concerts and sporting events during and after regular working hours including weekends.
• Ensure all contracts and relationships with dealerships comply with Canvas requirements, state and federal rules and regulations.
• Comply with Bank Secrecy Act (BSA) and other compliance requests and requirements.
• Follow all safety and security guidelines to properly safeguard member and organization assets.
• Recommend and help develop and implement indirect lending policies and procedures that protect the credit union and members' best interests.
• Embrace ongoing education and learn/apply new skills and software applications.
• Regular attendance and punctuality are essential functions of the job
• Perform other job duties as assigned.
• Pre-employment background review (components include: criminal, employment, address, social security number, motor vehicle record, global sanctions, and sex offender).

Job Qualifications

Knowledge, Skill and Ability:

• Demonstrated track record of success in sales and customer service. Proven success in building strong customer relationships and new business…