Patient Access Coordinator

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Full Time S1 CO - Lone Tree {Main}, Lone Tree, CO, US

3 days ago Requisition

Salary Range: $18.00 To $19.50 Hourly

Come join CCRM Fertility, a global pioneer in fertility treatment, research, science, specializing in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction and egg donation. As a member of CCRM Fertility’s diverse team of professionals, you will be a part of helping families grow and changing lives. We take pride in providing our employees with meaningful employment, a supportive culture, and a well-balanced personal & work life alignment.

For more information, visit

Location Address: 10290 Ridge Gate Circle, Lone Tree, CO 80124

Department:
Administration

Work Schedule:
Will work Monday through Friday; 8hr/day, with start time between 6:30am-8am, based on the desk area that day. Will rotate some weekends and holidays with other staff members.

What We Offer Our Team Members:

• Generous Paid time-off (PTO and paid holidays
• Medical, Dental, and Vision Insurance
• Health benefits eligible the first day of the month following your start date.
• 401(k) Plan with Company Match (first of the month following 2 months of service)
• Basic & Supplement Life Insurance
• Employee Assistance Program (EAP)
• Short-Term Disability
• Flexible spending including Dependent Care and Commuter benefits.
• Health Savings Account
• CCRM Paid Family Medical Leave (eligible after 1 year)
• Supplemental Options (Critical Illness, Hospital Indemnity, Accident)
• Professional Development, Job Training, and Cross Training Opportunities
• Potential for Over-time Pay (Time and a half)
• Holiday Differential Pay (Time and a half)

How You Will Make an Impact: The Patient Access Coordinator serves as a critical link between patients and the Care Center, making a significant impact on patient experience. This vital role ensures that patients have a positive, organized, and efficient entry into CCRM Fertility, contributing to a positive patient experience and operational efficiency.

What You Will Do:The Patient Access Coordinator is responsible for greeting and registering patients, answering phones, collecting patient information, insurance details, completing medical record requests, and provides front office administrative support for the office. The Patient Access Representative is the first person to greet patients and will answer questions or provide general information. This position reports to the Practice Administrator.

• Greet and welcome patients upon their arrival, creating a positive and welcoming atmosphere.
• Scan insurance cards, picture identification, and prior medical records.
• Process co-pays, procedure pre-payments, and past due balances prior the scheduled service being rendered.
• Schedule or reschedule patient appointments, identify no shows, and promptly communicate schedule changes.
• Monitor the correspondence dashboard in Athena (Return mail).
• Complete eligibility work queues; identify incorrect insurance on file or clearing progyny inaccurate eligibility status.
• Protect confidential information and patient medical records.
• Answer phone calls, take messages, and forward based on urgency.
• Contact patients missing “New Patient” paperwork, two days prior to their appointment.
• Mail patient information and education materials.
• Monitor faxes and distribute to appropriate staff/departments.
• Maintain lobby appearance, open the Care Center, and turn on equipment prior to opening.
• Ensure the building is locked and secured at close of business.
• Other duties as assigned.

What You Bring:

• High School Diploma or GED required.
• 1+ year…