Medical Assistant - Personalized Care Lone Tree Family Practice

Medical Assistant - Personalized Care Lone Tree Family Practice About this position

About OnPoint: OnPoint Medical Group is a physician-led network, with a unique, progressive model of Physician Leadership in each of our families, internal medicine, OB-GYN and pediatric practices. OnPoint Medical Group is committed to expanding access to high-quality healthcare in our surrounding communities, in the most effective and affordable manner possible.

About the role: Our Personalized Care model is built on proactive, relationship-centered care. Rather than simply responding to patient requests, the Concierge Medical Assistant anticipates patient needs, strengthens continuity of care, and creates a personalized healthcare experience that promotes trust, loyalty, improved health outcomes, and long-term patient satisfaction.

The Person alized Care Medical Assistant will serve as a primary point of contact for Personalized Care Program members while delivering a highly personalized, relationship-centered healthcare experience. The Person alized Care Medical Assistant is expected to anticipate patient needs and create an exceptional experience that promotes patient satisfaction, engagement and retention in the program. This position is also expected to assist the Physicians in examination and treatment of patients by performing the following duties.

This position is scheduled 5 days per week, 40 hours per week.

Essential Duties and Responsibilities

The following duties are intended to describe the general nature and level of work performed. They are not an exhaustive list of all responsibilities, duties, or skills required. OnPoint Medical Group may modify or change essential and additional functions at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Welcome patients and complete intake by rooming patients, obtaining medical history, and verifying patient information.
• Document a complete and accurate set of vital signs.
• Update all applicable sections of the electronic medical record accurately and timely, including allergies, medications, vaccines, social history, and quality measures.
• Assist providers during examinations and treatments; perform point-of-care testing appropriate to training, certification, skill level, and state regulations.
• Maintain exam rooms and storage areas by stocking supplies and ensuring rooms are clean, organized, and ready for patient care.
• Clean and disinfect treatment rooms after patient examinations and maintain a safe, secure, and healthy work environment by following standards, procedures, and legal requirements.
• Conduct all interactions in a service-oriented, attentive, cooperative, sensitive, and respectful manner with patients, visitors, colleagues, and vendors.
• Respond promptly and professionally to patient calls, portal messages, emails, text communications, and voicemails throughout the working day.
• Perform pre-visit planning in accordance with standard operating procedure guidelines.
• Help ensure preventive care, chronic disease management, and health maintenance needs are addressed throughout the year, not only during annual appointments.
• Proactively monitor preventive care and quality measures; assist patients with scheduling recommended screenings, immunizations, laboratory testing, and follow-up appointments before they become overdue.
• Conduct proactive outreach after specialist consultations, emergency department visits, hospital admissions, and hospital discharges to support continuity of care, answer questions, obtain records, and coordinate necessary follow-up with the primary care physician.
• Maintain required logs and checks, including refrigerator temperatures, emergency medications,…