UX​/UI Project Engineer II

The ISR (Intelligence, Surveillance & Reconnaissance), Aviation, and Security (IAS) business area is a leader in ISR and aviation, it is a leading prime manned and unmanned aircraft systems integrator for innovative, high-performance ISR and aviation systems. Its end-to-end Command, Control, Computers, Communications and Intelligence, Surveillance & Reconnaissance (C4

ISR) capabilities encompass design, integration, test, certification, ground/flight training and complete logistics support. IAS tailors solutions to customer cost, performance, and schedule requirements and designs to consistently exceed expectations - with an unrivaled record of on time and on (or under) budget deliveries.

SNC has led thoughtful and disruptive change in the aerospace and defense industry for the past 60 years and now, we're applying this tenacity and expertise to the U.S. Air Force's (USAF) Survivable Airborne Operations Center (SAOC) mission. Join the SNC-led SAOC team and be a part of exciting and meaningful work to modernize and deliver the next-generation SAOC aircraft trusted by the President, Secretary of Defense and Chairs of the Joint Chiefs of Staff to ensure continued critical command, control and communication during national emergencies.

If you're passionate about building the airborne command post of the future, consider SNC for your next mission. Learn more about NC3 and SAOC here.

Are you looking to use your engineering capabilities, project management and collective skills in your next position? We could use your expertise on our team! As a Project Engineer II you will be responsible for managing project activities throughout the product lifecycle, from initial design concepts to final delivery. This role requires a strong technical background, project management skills, and the ability to interface with both internal teams and external customers to ensure successful project execution.

Responsibilities:

Project Management

• Develop and manage detailed project plans, release schedules, sprint backlogs, and budgets covering UI development, user support operations, and training delivery work streams.
• Coordinate cross-functional efforts across UX designers, front-end developers, training specialists, help desk staff, and program stakeholders.
• Track delivery performance against baseline schedule and cost; report variances with corrective action plans to program leadership.
• Manage backlog prioritization in alignment with customer requirements and program priorities.

UX/UI Development Oversight

• Provide technical oversight and direction for the full UX/UI development lifecycle - from user research and wire framing through front-end implementation, testing, and deployment.
• Lead UI design reviews, usability testing sessions, and prototype evaluations with customer and end-user groups.
• Drive consistency and quality of the user interface across all program-facing tools and dashboards.
• Oversee UI requirements definition, interface control documentation, and traceability from user needs through delivered features.

User Training

• Own the development and delivery of comprehensive user training programs covering all program-facing tools, interfaces, and workflows.
• Lead creation of training materials including user guides, quick-reference cards, video tutorials, and instructor-led training (ILT) curricula.
• Coordinate training delivery schedules with customer and program stakeholders; manage training records and completion tracking.
• Establish a continuous training refresh process to address software updates, new feature releases, and identified knowledge gaps.
• Gather post-training feedback and use metrics to improve training effectiveness and user proficiency outcomes.

User Support

• Lead user support operations including help desk/ticket management, issue triage, resolution tracking, and user communication.
• Develop and maintain support runbooks, FAQs, and escalation procedures to enable efficient Tier-1 and Tier-2 support resolution.
• Monitor and report on support metrics (ticket volume, mean time to resolution, recurring issue trends) and drive systemic fixes for repeat issues.
• Manage the user feedback loop - capture enhancement requests, defect reports, and usability issues and route them into the development backlog.
• Ensure support SLAs are defined, tracked, and met; escalate performance risks proactively to program management.

Program Interface

• Serve as the principal interface between user-facing operations translating end-user requirements, feedback, and defect reports into actionable development items.
• Participate in SAOC sprint planning, backlog grooming, and release reviews as the voice of the user and support team.
• Coordinate acceptance testing of new SAOC process releases with operational users before production deployment.
• Maintain clear documentation of interface agreements, data flows, and dependency relationships between UI/support systems and SAOC back-end processes.
• Facilitate rapid communication between field users and the development team during…