Senior Desktop Support Technician

Senior Desktop Support Technician (On-Site & Travel Role | Multi-Site Support) Contract to Hire

We are seeking an experienced Senior Desktop Support Technician to provide advanced technical support across a dynamic, multi‑site environment. This role serves as a key escalation point for complex IT issues and supports end users both on‑site and remotely. The ideal candidate is hands‑on, customer‑focused, and comfortable working in fast‑paced environments with frequent travel.

• Provide Tier 2 and Tier 3 support for desktops, laptops, mobile devices, printers, and peripherals
• Troubleshoot and resolve hardware, software, operating system, and network connectivity issues
• Image, configure, deploy, and maintain Windows workstations and related devices
• Support Microsoft 365 applications including Outlook, Teams, One Drive, and Share Point
• Perform device installations, upgrades, replacements, and workstation setups across multiple locations
• Travel up to 50% in‑state to support branch offices and remote sites
• Act as an escalation point for Help Desk and Desktop Support teams
• Collaborate with infrastructure, network, and security teams on technical issues
• Create and maintain technical documentation and knowledge base articles
• Mentor junior technicians and contribute to process improvements and IT best practices

• 4–6+ years of experience in desktop or end‑user IT support
• Required:
  
  CompTIA A+ and CompTIA Network+ certifications
• Strong knowledge of Windows and macOS operating systems
• Experience supporting Microsoft 365 and enterprise applications
• Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, Wi‑Fi)
• Experience with Active Directory, Azure AD, and endpoint management tools (Intune, SCCM, etc.) preferred
• Experience with ITSM/ticketing systems (Service Now, Jira Service Management, Manage Engine, etc.)
• Strong troubleshooting, communication, and customer service skills
• Valid driver’s license and ability to lift up to 50 lbs

• Opportunity to work in a highly visible senior support role
• Exposure to diverse environments across multiple locations
• Hands‑on technical challenges and escalation‑level support work
• Opportunities to mentor and influence IT support processes

If you enjoy solving complex technical issues, working directly with end users, and supporting a distributed environment, we’d like to hear from you.