Senior Mixed Methods UX Researcher

• Define and drive the future experience for our call center representatives and the products they use.
• Reveal what our users need by conducting user research, working with cross‑functional teams, and delivering insights.
• Inspire change through delivering oral and written presentations, leveraging qualitative and quantitative data, and helping stakeholders understand what would make a user’s experience more intuitive, accessible, and seamless.
• Lead and own a research project from start to finish, including conducting stakeholder interviews, formulating research goals and objectives, developing single and multi‑track, qualitative and/or quantitative research plans based on best‑in‑class UX‑research methods, collecting data, analyzing data, and synthesizing findings across research tracks, and developing reports.

• 5+ years of UX research experience.
• Bachelor’s or MS in a human behaviour‑related field (or equivalent and demonstrable work experience).
• Proficiency at conducting a wide array of qualitative and quantitative research methods, including surveys, user interviews, usability testing, observational methods, card sorting, etc.
• Experience working with large data sets, including a solid proficiency with basic statistics, and the ability to calculate the necessary sample size.
• Experience with testing in person and remotely.
• Success in supporting delivery of concurrent projects.
• Strong communication skills with ability to appeal to a wide audience.
• High proficiency with Microsoft Office products, PowerPoint, Excel, Word, etc.
• Experience in Financial Services or other Regulated industries and/or Rep Experience (RX).

Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to Job Tailor job listings.

• UX research
• qualitative research methods
• quantitative research methods
• usability testing
• data analysis
• statistics
• user interviews
• surveys
• observational methods
• card sorting

• communication skills
• stakeholder engagement
• presentation skills
• cross‑functional collaboration
• project management