Retail Keyholder; Store

Overview

At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we offer a wide range of products that cater to gamers worldwide. Our mission is to create unforgettable experiences for our customers by pushing the boundaries of what's possible.

Whether you're a hardcore gamer or just starting out, we’ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

• Provide best-in-class guest service: greet guests, respond to questions/concerns promptly and courteously, assist with video game needs, inform guests about promotions and the trade-in program, recommend additional items, apply selling behaviors during transactions, and thank guests for choosing Game Stop. Circulate throughout the store to prioritize guests over tasks.
• Support the overall shopping environment, including visual and operational elements, and nurture guest relationships that lead to sales and repeat business.
• Process guest purchases and returns accurately via the POS system, ensuring top-notch guest service.
• Address guest questions in person or on the phone; answer calls promptly, courteously, and professionally to ensure top-notch service.
• Promote Game Stop’s guest benefits, such as the new title reservations program and the Pro Rewards loyalty program.
• Maintain a clean, organized store, including restrooms, and ensure fixtures and equipment are in proper working order.
• Complete Omni-Channel orders daily.
• Safeguard company assets through inventory control and loss prevention practices, including scam awareness and safety best practices.
• Conduct store inventory counts, stock/restock merchandise, and move products from the stock room to the selling floor to ensure representation and organization.
• Support store management in meeting sales, profit, and shrink goals and complete required administrative and operational duties.
• Count, balance, and reconcile daily POS totals; complete closeout paperwork and bank deposits following established guidelines.
• Check shipments for discrepancies; report discrepancies to the Store Manager as needed.
• Process defectives/recalls and stock pulls with proper labeling and packing lists.
• Supervise and delegate tasks in the absence of management and adhere to Game Stop policies and procedures.
• Follow opening and closing procedures and provide timely feedback on associate performance.

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required.
• At least 1 year of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.
• Must be able to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.

• Exceptional guest service skills and genuine, friendly assistance.
• Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred.
• Ability to work in a fast-paced environment and meet performance expectations, including attendance and grooming.
• Operate the POS system and complete required paperwork; basic math and alphabetizing skills.
• Self-motivation and ability to work as a team; problem-solving and judgment abilities.
• Follow instructions provided in written, oral, or diagram form; deliver bank deposits following loss prevention guidelines.
• Flexible schedule, including extended hours, nights, weekends, and some holidays; minimum of 3 days/week availability.
• Remain effective under pressure and handle stress appropriately.
• Physical requirements:
  
  bend, stoop, reach, climb ladders, and lift up to 30 lbs; stand and move for up to 10 hours per day.

Job descriptions are subject to change at any time based on business conditions/needs. Game Stop provides equal employment opportunities to all applicants and prohibits discrimination. Reasonable accommodations are provided in accordance with the Americans with Disabilities Act and applicable state and local law.

Certain state-specific exceptions may apply.

This position accepts applications on an ongoing basis. Pay range: $15.66 - $18.41 per hour.