Retail Sales Specialist

Position Overview

Pay Range $19.39 - $23.80. Flexible full‑time and part‑time positions available.

Floor & Decor’s Sales Associates play a key role in providing customers with friendly, accurate service and support in finding products to complete their project. They contribute to a fast‑paced, safe environment by keeping sales departments clean and well stocked.

• Friendly and enthusiastic
• Entrepreneurial and hard‑working
• Honest and accountable
• Excellent communication and listening skills

• Connect with customers, ask about their projects, recommend products, and excite customers about their purchase.
• Provide above‑and‑beyond customer service and exceed customer expectations when assisting customers.
• Maintain the in‑stock condition of assigned areas and ensure it is clean, shoppable and safe.
• Work in cooperation with management and team members to achieve sales goals.
• Process customers at checkout using point‑of‑sale (POS) system.
• Process customer refunds and exchanges according to established guidelines.
• Follow established cash, check and credit card acceptance procedures.
• Create price tags and merchandise signs.
• Stock, tag and display merchandise.
• Act and work in a manner consistent with the company’s core values.
• Demonstrate and understand compliance with the company’s safety processes.
• Answer telephone according to the company guidelines.
• Be available to assist in other areas of the store as needed.
• Work in a fast‑pace environment with accuracy.

• Must be 18 years or older.
• Basic math skills.
• Customer service experience.
• Ability to handle multiple tasks and work well under pressure.
• Some positions may require completion of forklift certification through F&D.
• Where permitted by state law, certification to use heavy equipment requires successful passing of a drug test.

While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.

Ability to exert 30–60 pounds of force occasionally, or 20–30 pounds frequently, and/or greater than negligible up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use hands and fingers, stand, walk, reach, climb, balance, stoop, kneel, crouch, or crawl.

Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match, Employee Stock Purchase Plan, and Referral Bonus Program.
• Medical, Dental, Vision, Life, and other insurance plans (subject to eligibility criteria).
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off that starts on Day 1.