Sales Associate III

Coach is a global fashion house founded in New York in 1941. Inspired by Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, Coach creates beautiful, lasting apparel and accessories that allow customers to express themselves.

Coach is part of the Tapestry portfolio—a global house of brands committed to stretching the possibilities. Visit our People page to learn more about Tapestry’s commitment to equity, inclusion, and diversity.

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms (including short‑form video) to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust‑based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors. Education and experience will be considered together.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, and ability to read price and release sheets.
• Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills. (Preferred)
• Strong English language proficiency.
• Ability to work in a fast‑paced environment.

Flexible schedule required to meet business needs—including nights, weekends, peak‑busy season, high‑traffic retail days, and public holidays.

Must be able to lift at least 25 lbs regularly (up to 50 lbs occasionally) and be able to climb, bend, kneel, and maneuver the sales floor and stockroom.

• Medical insurance
• Dental insurance
• Vision insurance
• Tuition assistance
• 401(k) retirement plan
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance

Base pay range: $15.00–$24.25. Tapestry will comply with applicable minimum wage laws.

Coach is an equal‑opportunity and affirmative‑action employer. All employment decisions are based on qualifications and are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally protected basis prohibited by applicable law.

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or e