Sales Support Associate

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive spirit of our hometown, we craft beautiful, lasting pieces that allow customers to be themselves. As part of the Tapestry portfolio, we are committed to innovation and inclusivity.

The Sales Support Associate role is an integral part of the store’s overall success and efficiency. Your focus will be on providing excellent customer service at the cash wrap and on a well‑maintained sales floor, ensuring accurate and effective work supporting the flow of product from receipt through point of sale.

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador both internally and in the local market, supporting social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and keep the stockroom clean.
• Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays).

• 1+ year of retail experience (cashier, stock, sales, etc.), preferably in a luxury retail environment. A combination of education and experience will be considered.
• Knowledge of fashion trends and market competition.
• Proficient with cash register systems and basic computer skills (iPad, laptop, Mobile POS, Internet), walkie‑talkie use, and reading price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast‑paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency.

Physical Requirements:

Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally) and to climb, bend, kneel, and maneuver on the sales floor and in the stockroom.

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance.

$15.00 – $21.75 per hour. Tapestry will comply with minimum wage requirements and other applicable pay laws based on city, county, and state regulations.

Coach. is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications related to the position’s requirements, made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally protected basis.

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at or e