Personal Shopper Lead - Sam's

Position Summary

Assists management with the supervision of associates in an assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, and providing direction and guidance on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines. Ensures compliance with company policies and procedures, supports the Open Door Policy, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

Maintains the safety of the facility by conducting safety sweeps, following procedures for forklift spotting and handling and disposing of hazardous materials, and reporting unsafe situations to management. Supports the Sam’s Club e‑commerce plan in the club by overseeing operations of e‑commerce programs such as Club Pick Up, Ship From Club, etc.; audits online customer feedback, resolves complaints, escalates unresolved issues to management, identifies trends, generates causes, and supports management in implementing solutions.

Supervises associates supporting the e‑commerce programs by training and providing resources to meet store associate needs, assigning duties, providing feedback, communicating goals, and ensuring associate coverage at the e‑commerce pickup location. Executes the Sam’s Club Pickup plan and processes by updating club operations with key performance indicators, auditing customer orders, ensuring they are fulfilled correctly, ensuring equipment is available and ready, maintaining awareness of pickup strategy and execution goals, touring the club to evaluate CPU performance, training associates, evaluating performance and processes, and determining their impact on the club’s total performance.

Supports projects to improve CPU efficiencies by leveraging key performance indicators and leadership insight to resolve operational gaps, modeling appropriate picking and loading, and executing process improvement projects. Provides member service by acknowledging the member and identifying member needs, providing guidance and support regarding self‑service technology, assisting with purchasing decisions, locating merchandise, resolving member issues, and promoting the company’s products and services.

Ensures maintenance of the sales floor and merchandise presentation, properly handles claims and returns, zones areas, stocks, arranges, and organizes merchandise, sets up cleaning and product displays, removes damaged goods, signs and prices merchandise, identifies shrink and damages, and secures fragile and high‑shrink merchandise. Oversees the picking and staging of club pickup orders throughout the day and ensures products are selected and staged according to company policy and procedures.

Develops, communicates, and implements processes to meet business needs by collaborating with managers, coworkers, customers, and other business partners; analyzes information from multiple sources, monitors progress, and identifies and addresses improvement opportunities. Demonstrates and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining guidance, demonstrating application, and implementing related action plans using the Open Door Policy.

Leads and participates in teams, shares resources and information, determines customer needs and business priorities, coordinates work assignments, and ensures timelines and quality are achieved. Acts with integrity, maintaining highest standards of ethics, fosters a culture of belonging, supports the company’s regenerative goals, and serves customers and members first, making decisions based on reliable information and balancing short and long‑term priorities.

Strives for excellence by displaying curiosity, taking calculated risks, and driving continuous improvement.

• Health benefits include medical, vision, and dental coverage
• Financial benefits include 401(k), stock purchase, and company‑paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will…