Microstore Manager

The retail leader responsible for Microstore sales, customer experience, team development, and operations in a high-traffic mall environment.

REPORTS TO: Director of Channel Sales and Operations

EMPLOYMENT TYPE: Full-Time
· Hourly (Non-Exempt)

COMPENSATION: $29.26-$31.35 per hour
· Based on a regular 44-hour schedule (40 regular hours + 4 anticipated overtime hours per week), anticipated annual earnings are approximately $70,000-$75,000 before performance-based incentives. Overtime is calculated and paid in accordance with applicable law based on actual hours worked.

The Microstore Manager leads sales, customer experience, team development, and daily operations for the Transformer Table Microstore in a high-traffic mall environment.

The ideal candidate is an experienced retail leader who coaches teams, builds customer relationships, and converts mall traffic into sales while ensuring the Microstore reflects Transformer Table standards.

At Transformer Table, we believe furniture should adapt to the way people live. Our innovative, modular furniture is designed to maximize space, bring people together, and create meaningful moments in the home.

Our Microstores bring the Transformer Table experience into high-traffic malls, where customers can see, touch, and interact with our products and discover solutions that fit their homes and lifestyles.

• Drive Microstore sales performance and profitability.
• Lead by example through active selling and customer engagement.
• Coach and develop team members to achieve individual and Microstore goals.
• Monitor and improve key performance indicators including sales, AOV, lead generation, conversion, and follow-up effectiveness.
• Create action plans to achieve business objectives and revenue targets.
• Recruit, onboard, train, and develop Microstore associates.
• Conduct regular coaching, performance reviews, and development conversations.
• Foster a positive, high-performing culture focused on accountability and customer service.
• Manage scheduling and labor productivity.

• Ensure every customer receives a welcoming, consultative, and memorable experience.
• Support complex sales opportunities and customer concerns.
• Build long-term customer relationships that generate referrals and repeat business.
• Create a welcoming, premium experience within an open mall environment.

• Maintain exceptional presentation and visual standards within a compact, open footprint.
• Ensure operational compliance with company policies and procedures.
• Oversee displays, samples, supplies, technology, and Microstore assets; keep limited storage organized and secure.
• Execute opening and closing routines and secure assets according to company and mall requirements.

• Support approved mall marketing, events, and traffic-driving initiatives.
• Use mall traffic patterns to coach proactive customer engagement.
• Maintain a strong relationship with mall management and represent Transformer Table professionally.

• 3+ years of retail management experience.
• Furniture, home furnishings, specialty retail, or luxury retail experience preferred.
• Proven track record of achieving sales goals and leading teams.
• Strong leadership, coaching, and communication skills.
• Experience using POS and CRM systems.
• Ability to work evenings, weekends, and holidays as business needs require.

• Microstore Sales
• Average Order Value (AOV)
• Customer Follow-Up Completion
• Customer Satisfaction / Reviews
• Microstore Standards & Operational Compliance

• Ability to stand and walk for extended periods.
• Ability to lift and move merchandise, displays, and marketing materials up to 100 lbs.
• Ability to demonstrate Transformer Table products safely and confidently.

This role offers opportunities for advancement as Transformer Table expands its Microstore and showroom network.

Applications are reviewed on a rolling basis, and we’ll reach out to candidates selected for an interview.