Service Planning Administrator

Job Overview

Thank you for your interest in working for Long Beach Transit. We are hiring, and all LBT job applications must be submitted online through our career's website.

Long Beach Transit (LBT) is dedicated to connecting communities and moving people, making everyday life better. Our vision is to be a leading provider of transportation options, delivering innovative and high-performing services within a multi-modal network that transforms the social, environmental, and economic well-being of the diverse communities we serve.

As an organization, we focus our employees on our vision to:

• Consider the customer first in decision making by being of service to others
• Operate with Integrity – especially when no one is watching
• Be open to new ideas and Continuous Improvement seek ways to improve current processes
• Be Proactive – take personal ownership, especially when things go wrong.
• Cultivate the Potential of each and every employee we must strengthen LBT through development and training

This position is under the direction of the Service Planning Manager, with guidance from the Service Development Planners and the Service Planning Assistant Scheduler. The Service Planning Administrator is responsible for the collection of ridership data, survey work, and the supervision and training of Data Collectors. The Service Planning Administrator also provides departmental backup support and assistance on special projects as requested.

• Trains, assigns, and supervises part-time Data Collectors
• Plans and assigns daily and weekly work assignments to support data collection on fixed-route buses and special surveys
• Collects, reviews, validates, and circulates ridership and service performance data using both automated and manual methods
• Conducts field supervision and special observations as needed
• Maintains data collection databases, including route mileage and ridership history, and keeps organized hard copy and digital records of survey results and data collection activity
• Prepares monthly survey progress updates and National Transit Database (NTD) ridership counts
• Develops charts, maps, and summary reports to support statistical data as requested
• Produces service change documentation and supports service change process, including exporting running board sheets and other key items
• Supports Transit Service Delivery & Planning with bus operator bid preparation and implementation
• Coordinates and maintains records in support of data compliance with the Federal Transportation Administration (FTA) reporting
• Tracks timekeeping records for Data Collectors and other Service Planning part-time staff to support payroll review processes

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Attributes and Skillsets:

• Strong organizational skills with the ability to prioritize tasks and manage time effectively
• Self-motivated and adaptable, with the ability to work independently and on a flexible schedule
• Demonstrated ability to manage field staff assignments efficiently and cost-effectively
• Effective verbal and written communication skills for instructions, reporting, and interdepartmental collaboration
• Proficient in basic math operations, with strong attention to numerical accuracy
• Highly skilled in basic and advanced Microsoft Excel functions (e.g., VLOOKUP, pivot tables, formulas), Microsoft Access, and general Microsoft Office applications
• Experience with data visualization and analysis using Power BI
• Familiarity with transit service scheduling, run‑cutting principles, and operations data
• Willingness and ability to learn and utilize specialized software (e.g., HASTUS checkers module) through technical training
• Capable of interpreting maps and following written and verbal geographic instructions
• Possession of a valid California Driver's License and ability to drive for fieldwork

Education and/or

Experience:

A High School Diploma or equivalent is…