Administrative Assistant

Administrative Assistant

Long Beach - Long Beach, CA 90808

Salary Range $23.00 - $25.00 Hourly Position Type Full-Time

Are you passionate about helping create families? Reproductive Partners Medical Group / Fertility Centers of Orange County (RPMG/FCOC) is seeking a full-time Front Desk Coordinator. This role follows a Monday–Friday schedule with rotating weekends and holidays.

Job Summary:

The Front Desk Coordinator is responsible for providing a positive patient experience through front office support, telephone communication, appointment scheduling, patient registration, insurance verification, and payment collection. This role also provides cross-functional administrative support including check-in/check-out, surgery center administrative duties, and financial counseling as needed. The position plays a key role in ensuring efficient patient flow and day-to-day front office operations.

• Provide exceptional patient service and front desk support in a fast-paced medical environment
• Greet and assist patients, visitors, physicians, and staff
• Manage incoming phone calls, voicemail, and patient inquiries
• Schedule patient appointments and maintain accurate calendars
• Perform patient registration and verify demographics and insurance information
• Collect co-pays, payments, and treatment deposits; accurately post payments
• Strong experience with insurance plans, including HMO and PPO, and prior authorization processes
• Check patients in and out, ensuring all required documentation is complete and accurate
• Cross-train and support surgery center administrative duties as needed
• Assist with financial consultations and generate treatment quotes for patients
• Maintain patient flow and communicate wait times or delays as needed
• Scan, organize, and maintain patient documents in EMR systems
• Support billing coordination, insurance verification, and authorization follow-up
• Maintain confidentiality of all patient records in compliance with HIPAA regulations
• Balance and close daily financial batches and prepare end-of-day reporting
• Participate in weekend and holiday rotation schedule
• Assist with special projects and additional administrative duties as assigned

• Strong knowledge of insurance plans (HMO/PPO) and authorization processes required
• Excellent customer service and patient communication skills
• Professional telephone etiquette and strong verbal communication skills
• High attention to detail and strong organizational abilities
• Ability to multitask and perform under pressure in a fast-paced clinical setting
• Experience with medical billing and EMR systems preferred
• Ability to work collaboratively with physicians, clinical staff, and administrative teams
• Strong problem-solving skills and ability to support sensitive patient situations
• Proficiency in Microsoft Word, Excel, and electronic medical records systems

• High school diploma or equivalent required
• 2–3+ years of professional experience required

• 2+ years of front desk or administrative experience in a busy medical office
• Experience in fertility, specialty care, or surgical center environment preferred
• Strong background in insurance verification, authorizations, and patient financial counseling
• Ability to manage confidential information with discretion
• Strong team-oriented and patient-centered mindset

• Fast-paced medical office environment
• Requires flexibility due to patient volume and scheduling changes
• May involve stressful situations requiring professionalism, patience, and empathy
• Moderate noise level in clinical setting
• Exposure to communicable diseases and body fluids

• Ability to perform job duties in person and over the phone
• Frequen…