Veteran Service Assistant

Veteran Service Assistant The Veteran Service Assistant reports directly to the Veteran Service Coordinator or Lead Veteran Service Assistant at the designated U.S.VETS site. The Veteran Service Assistant assists in the daily implementation of day-to-day basic residential services.

FLSA Classification:
Non-Exempt Responsibilities Assists  in the delivery of basic services (such as shelter, food, hygiene, etc.) to veterans served at the facility

Ensures harmonious atmosphere at the facility by maintaining communication with clinical staff and maintaining a therapeutic community environment

Assists in the delivery/handling of client mail Assists clients with the move-in and move-out from the facility

Responsible for preventing or de-escalating any verbal and physical altercations from the facility including submitting Incident Reports to the Veteran Service Coordinator or Lead Veterans Service Assistant concerning these events

Responsible for addressing client issues timely to ensure the non-interruption of services

Responsible for conducting safety rounds around both the internal and external locations of facilities

Conveying needs to the Veteran Service Coordinator or Lead Veterans Service Assistant to maintain supply inventory of supplies and ensures proper storage

Assists with maintenance and upkeep of the facility and ensures readiness for inspections

Assists in the implementation of toxicology testing to promote a sober environment

Responsible for implementation of all safety and emergency procedures

Assist the Veteran Service Coordinator in bed checks, inspections of rooms to ensure a clean, safe and hazardless environment

Conducts various administrative duties to include documentation of bed check, inspections, incident reports, client logs, etc.

Facilitate routine daily living activities for clients

Adheres to the site work order procedure

Assists with weekly cleaning of client room and other common-use areas around the site Performs other duties as assigned

Requirements

High School Diploma or equivalent

At least one year of experience with programs and homeless populations

Good communication and interpersonal skills

Ability to work collaboratively with residential staff

Must promote client-centered philosophy and skilled in creating/maintaining a sober environment

Must be energetic, dedicated to mission and flexible

Basic computer literacy

Valid driver’s license required. If driving company vehicles, must meet company insurance requirements and complete a provided driver training course