Client Service Manager- Water- Orange​/San Diego

Job Description

Help us build the future and we’ll help you build a rewarding and purposeful career. Our global network is made up of architects, designers, planners, engineers, and environmental scientists all working towards the same goal.

Join a team that brings inspirational architecture, landscapes, towns capes and places to our world, and we’ll provide you unlimited space to grow. You’ll be able to apply our powerful global network of skills and decades of experience to build positive client outcomes.

GHD is a global professional services company that leads through engineering, architecture, and construction expertise. We are an employee‑owned company with over 11,000 diverse and skilled individuals, across more than 200 offices spanning five continents. The Power of Commitment is our brand promise. It’s what makes us different. We are bound to our stated vision and determination to address humanity’s most urgent needs: to make water, energy and urbanisation sustainable for generations to come.

To help lead this next chapter, we are seeking Client Service Managers (CSM) – Water who are energized by growth, trusted by clients, and motivated to shape the future of public infrastructure. Client Service Managers are viewed as a critical role within GHD. They sit at the intersection of our clients, our communities, and our technical teams – bringing external voices, priorities, and opportunities into the organization.

At GHD, our workplace thrives on a hybrid model, combining in‑office collaboration and flexibility. Join us in office three days a week to contribute, connect and excel in our vibrant environment.

• Build and maintain strong relationships with municipal clients, including city governments, utilities, and public agencies.
• Act as the voice of the client within the organization, ensuring their priorities and challenges are understood and addressed.
• Develop and implement client interaction plans to engage decision‑makers and influencers.

• Lead and mentor a Client Engagement Team to deliver innovative solutions tailored to municipal needs.
• Create and execute annual growth plans for municipal accounts, focusing on long‑term objectives (3–5 years).
• Monitor trends in public spending, regulatory changes, and infrastructure investments to identify opportunities.

• Identify and pursue new opportunities within municipal markets, including water, transportation, and urban development sectors.
• Collaborate with technical teams to align proposals with client preferences during bidding and delivery phases.
• Maintain an active pipeline of projects and pursuits.

• Represent the organization at municipal meetings, conferences, and industry events.
• Promote the organization’s brand and capabilities to municipal stakeholders.
• Facilitate multi‑party communications when needed to resolve issues and advance strategic initiatives.

• Opportunity pipeline
• Bookings targets

• Customer Relationship Management (CRM) Data:
  Oversee the implementation and maintenance of the CRM system within the area of responsibility, identifying and communicating opportunities for system improvement that may enhance the management of customer relationships.
• Personal Capability Building:
  Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team. Maintain external accreditations and in‑depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.
• Key Account Management:
  Ensure quality service and profitable business growth by managing a portfolio of complex customer relationships and/or a small team of account managers.
• Customer Needs Clarification:
  Consult with a range of customer representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and utilizing their expertise to gather and analyze complex customer data,…